Clearing and Forwarding Sales Manager
2 weeks ago
7years
- Lead Freight Forwarding & clearing division
- Assist in driving all legal regulatory requirements
- Ensure compliance to new standards and regulations identified between Compliance and Commercial departments
- Maintain and ensure compliance with good practice and update, maintenance and control of all processes and policies
- Liaise and sign-off on customers and suppliers including contracts, SOPS, reporting and daily activity
- Ensuring the project specific process, procedures and work instructions are documented, controlled and communicated effectively
- Instruct staff on protocols, train and manage staff operating
- Reviewing and monitoring adherence to regular operational and project specific processes, policies and work instructions
- Compile and verify all documentation related to products received and dispatched
- Leading internal and external audits
- Supplier and staff management towards optimum health, safety and environmental standards as agreed by management.
- End-to-end of Monitoring Key Performance Indicators at customer, divisional, team and individual level
- Liaise with Executive Management on operations
- Manage and maintain with all client requests.
- Must understand bond store.
- Engaging with customers and managing requested audits, quality assurance and process requirements
- Customer complaints are reduced and managed to 1 a quarter, with no reoccurring incidents
- Significant incidents from end clients are managed at 0
- Assist in operations as required
**Qualifications and Experience**:
- 7 years’ experience in freight forwarding industry Air / Ocean Freight Import or Export experience in freight forwarding with leadership experience will be an advantage.
- Relevant degree or Diploma and courses in Logistics / Supply Chain or equivalent would be distinct advantage.
- Experience and understand Customs and Bond Store.
- Knowledge of all Import/Export regulations and documents.
- Cargowise experience.
- Understanding of operations legislations and processes (Incoterms, customs clearing and forwarding)
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