Business Performance Reporting Administrator
2 months ago
Company Description
- An exciting opportunity to join us as Business Performance Reporting Administrator to support Global Shared Services EMEA Service Management activities to ensure gathering and analysis of data required to compile service performance, against the agreed SLAs reports, assist with reporting on internal KPIs and support internal Global Shared Services processes.
Be part of the Global Business Performance Reporting (BPRep) function for Global Shared Services and participate in the reporting of Global Shared Services activities and performance. The role requires strong attention to detail, focusing on accuracy, and high-quality reporting. Data is required to be transformed into information packaged into the appropriate reporting tool and distributed to all relevant stakeholders on an ad hoc and monthly basis.
**Job Description**:
- The role provides support to EMEA Accounting and Employee Operational Services by gathering and analysing data for reports that show EMEA service performance against the agreed SLAs with customers, as well as reporting on internal KPIs that track leading indicators for the centre. The Service Analyst is also responsible for supporting processes such as Service Level Management, Service Governance, Incident Management, Change Request Management and Continuous Improvement
More of your responsibilities will include:
- Produce monthly data & draft reports for input to Service Governance forums (manual data received from delivery teams)
- Contribute to the delivery of Global Shared Services’ global internal and external routine and ad hoc reporting at a management (tactical) and operational level, relating to Finance, People Services and Enablement Functions across all regions: EMEA, LATAM and APAC, and Business Units including:
- Monthly Performance Reviews (MPRs)
- Operational Performance Reviews (OPRs)
- Other related reports
- Responsible for contributing to data submissions, data extractions, analysis, review and distribution of management and operational related reports.
- Ensuring the quality and accuracy of the reporting output whilst adhering to the month-end planning schedule.
- Partner with Stakeholders to understand their requirements and managing requirements through effective communication.
- Adhere to the new or change reporting request process established to manage the end-to-end process from receipt of a request, delivery and close off, of a request
- Working closely with Global Shared Services team members responsible for data submissions to avoid delays
- Maintenance of the report review schedule in accordance with reporting governance principles
- Support efforts to ensure quality of service performance trend analysis reports produced monthly
**This role is at a band 8 level reporting into the Business Performance Reporting Coordinator.**
- Qualifications
- Degree/Diploma in Accounting or Finance
- Analytics certificate would be an advantage
**Knowledge and Skills**
- 1 - 2 years’ experience in participating in service management processes (performance management, service level management, customer surveys, continuous improvement
- Analytical skills in order to understand and develop service management reports
- Strong Microsoft Office proficiency Excel
- Good English written and spoken skills
- Attention to detail
**Additional Information
- What we offer**
When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.
**Who we are?**
Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.
As a responsible miner - of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel - we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.
**Inclusion and Diversity**
Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.
**How we are committed
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