Market Research Manager

2 days ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:

- To effectively manage the market research and analytics function through delivery of insights to ensure optimal service delivery, profitability, sustainability and future competitive growth.**experience and qualifications**:

- Minimum Qualification: Relevant Degree in Market Research or Business Science, with knowledge of qualitative research methods
- Preferred Qualification: Relevant Post-graduate qualification Professional Registrations: SAMRA (an advantage)
- Experience Required: 3 to 5 years experience in a similar environment of which 1 to 2 years ideally at junior (entry level) management level
- Competencies:

- Analytical Thinking
- Strategic Thinking
- Verbal and Written Communication
- Business Insight and Risk Awareness
- Mathematical Acumen
- Research Competence
- Building Relationships
- Developing People
- Market Research
- Market and Customer Insights
- Marketing Analytics and Performance Measurement
- Predictive modelling**additional requirements**:
**responsibilities**:

- Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
- Produce or review budget reports to make sure they accurately reflect work activity
- Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
- Escalate potential budget risks that may lead to increased costs or financial losses
- Present work proposals on planned activities that will require financial resources
- Allocate and approves expenditure
- Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service
- Propose ideas to improve customer service
- Provide input into the development of the business area tactical strategy in achievement of the overall business trategy
- Develop and implement an area operational plan in achievement of Business objectives
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders
- Maintain up to date knowledge of local and global trends
- Provide thought leadership and expertise
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

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