IT Support Technician

3 weeks ago

Cape Town, South Africa Hanani Project Management Solutions (PTY) Ltd Full time

**POSITION**: IT Support Technician
- **Department** Information Technology
- **Industry**. Retail
- **Position Level**.Junior
- **Position Type** Contract
- **Duration** Six (3) months
- **Location** Cape Town, South Africa
- **Start Date** 18 March 2024
- **Salary** R 9 000.00
- **Transport** Own Transport
- **Closing Date** 1 April 2024

**ROLE DESCRIPTION**:
A great opportunity to add to any CV. The aim of this role is to help speed up IT equipment refurbishment to clients, by configuring laptop and desktop machines. The IT Support Technician will be required to inspect all IT equipment, diagnose faults on machines, re
- configure and re-image (load any software necessary for user to start working) as well as decommissioning of old machines, fixing those machines where possible and redeploying to clients. The incumbent must have excellent knowledge of technology equipment as well as:

- extensive understanding of generic company systems and processes
- excellent knowledge of LAN/ WAN networks
- expert on internet services
- security management specialist
- exceptional with laptops and desktop equipment
- installing and configuring computer hardware, software, systems, networks, printers, and scanners
- diagnostic and troubleshooting for hardware and software faults
- root cause analysis and identify common trends with issues
- excellent communication skills, both written and verbal
- current best practices for technology systems, equipment, software, and security
- handle confidential information with discretion and work independently and with a team
- problem-solving skills and the ability to prioritise work efficiently
- highly focused on weekly Project Targets and Deliverable

The applicant will be required to coordinate successfully all equipment related activities, all supportrelated activities, prioritising impactful tasks over others while following up with service providers concerning deliverables. They will be required to be in good health, be physically capable to move equipment around, work in a dynamic corporate team, where professionalism, efficiency and effectiveness is highly important for our client. The environment is fast paced, constantly administering and deploying technology related changes. They must not be afraid to take on new responsibilities, be able to work overtime on short notice and be committed to do so when asked, work well in a team environment to contribute to overall company objectives

There are three main areas where the applicant will be working:

- Laptops
- Desktops
- Network environment
- End-User environment

**LAPTOP & DESKTOP ENVIRONMENT**
- Laptops
- Desktops
- Network environment
- End-User environment
- Implement new or upgrade security technologies;
- Ensure patches are tested and applied;
- Implementing a desktop infrastructure (70-415)
- Extensive Microsoft operating system experience
- Good hardware knowledge across various OEM brands and laptop/PC’s/Tablet devices
- Working knowledge on Apple Mac products and basic MAC OS knowledge advantageous
- Excellent software knowledge on Windows XP, Vista, 7, 8/8.1 & 10
- Excellent knowledge of MS Office, setting up drivers, installing and configuring OS
- Good working knowledge of hardware specifications to laptops, PC’s and related equipment
- Perform BIOS upgrades on various OEM’s for laptop, PC’s and related equipment
- Inspect completed orders for aesthetic defect
- Hardware configuration and OS set-up
- Perform equipment maintenance when required
- Ensure all equipment dispatched is completed to order specification
- Perform diagnostics on all faulty equipment
- Repair faulty machines as and when required
- Assist other areas and departments when required, may be out of normal work scope

**NETWORK ENVIRONMENT**
- Proactive maintenance, trouble shooting, tuning and planning on infrastructure systems
- Execute IT operations, changes and upgrades to reduce any adverse impact on clients;
- Ensure maintenance and optimisation of the IT infrastructure and operations;
- Administering Windows server 2012 (70-411)

**END-USER ENVIRONMENT**
- Effective liaison with internal and external clients to enhance service levels
- Excellent communication skills
- Professional, neat and presentable at all times
- Excellent People Skills
- Must be organised, a self-starter, highly motivated and dependable
- Must be able to work independently but also in a team

**QUALIFICATIONS, KNOWLEDGE AND SKILLS**
- A+ and N+
- Minimum 3-5 years’ experience in a related IT Warehouse or quality control environment
- Industry Certification (MCSE, MCSA, MCP, CompTIA)
- IT Degree or 3-year diploma (Preferable)
- Fundamentals of Windows Server Infrastructure
- Microsoft 2013 (Excel, Outlook, PowerPoint, Word)
- Microsoft Windows 8
- MS security knowledge (user rights, group policies, patch management)
- SQL knowledge added advantage

**OTHER ROLE REQUIREMENTS**
- Be adaptable to dynamic work situations, work and cope under pressure
-

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