Operations Director

2 weeks ago

Durban, South Africa Kura Full time

**Salary**:
**Operations Director**

**Location: Richefond Circle, Durban**

**Salary: up to 130,000 per month DOE**

**Hours: Monday to Friday 9-6**

**This is a permanent full-time role as a **Operations Director** in our **Richefond Circle**, South Africa office. The role is on-site.**

Who we are:
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.

We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."

Role Details:
**What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing **you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful?**

If you have experience in delivering operational and commercial performance through people, ultimately delivering value add to clients then this role is for you. Key responsibilities for this role:

- Deliver operational KPIs to ensure contractual obligations are met.
- Ensure internal revenue budget targets and revenue growth targets are exceeded through accurate forecasting, analysing, and reporting on financial performance and identifying areas for growth.
- Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction
- Lead, develop, motivate, and coach Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver a superior level of service.
- Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to maximise engagement across the business by building a fun and rewarding environment.
- Create and maintain a strong performance driven working environment.
- Work with Operations Leadership and Functional Support teams to prepare and present monthly and quarterly client business reviews and KURA executive reports.

**Benefits**:
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a medical Insurance, canteen allowance and more.

**Requirements**:

- At least 5 years’ experience in contact centre operational management and strategic planning with a proven track record of achievement.
- Effective leadership and management of people, building and developing teams with a strong focus on coaching and improvement.
- Organises and manages time effectively to meet commitments.
- Can recognise the root cause of a problem and makes proactive interventions.
- Ability to recruit and build dynamic and highly performing teams.
- Commercial awareness and financial management.
- Thorough understanding of resource optimisation and delivery.
- Excellent client relationship management.
- Experience of managing multiple projects and varying team sizes

Next steps:
If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you.

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