Chief Operating

1 week ago

Durban, South Africa Kontak Recruitment SA Full time

Durban, Kwa Zulu Natal - Customer Service

Chief Operating & Strategic Director (JB2967)
Durban
Market-Related
Seeking a COO/ Chief Operating, Strategic & Commercial Director. Previous experience with a service-related, Financial, property, services, or similar environment would be highly recommended.

**Educational Requirements**:
Post Graduate degree or MBA from any recognized university/Institute OR
CA(SA) with strong operational/commercial/strategic experience
Possesses requisite experience in HR frameworks, Financial management, Marketing, and Operations.
Extensive experience in business management experience across a range of business disciplines including strategy, commerce, finance, HR, and operations
Financial reporting capabilities including budgeting and cash flow management.
Proven track record of success in facilitating progressive organizational change and development within a growing organization.
Excellent computer literacy is essential, especially in MS Outlook, MS Word, and MS Excel.

Secure the functionality of business to drive extensive and sustainable growth

Responsibilities include operational planning, operational capacity building, process improvement, staff leadership, and customer service
Provides the leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency.

**Key performance areas**:
Oversee the daily operations of the business of the corporation
To develop, in collaboration with the CEO and the CFO, an annual operating plan that supports the organization’s long-term operations strategy
To assist the CEO and the CFO in developing and overseeing the long-term business strategies of the organization
To assist the CEO in overseeing the organization’s achievement and maintenance of a satisfactory competitive position within the industry
Keep the CEO fully informed in a timely and candid manner of the conduct of the daily operations of the organization towards the achievement of its established goals and of all material deviations from the goals or objectives and policies established by the Board with respect to operational matters, ensure communications, resolution of issues and project development
Ensure the development of health and safety practices for the Corporation and oversee compliance with those practices
Coordinate the sustainability strategies of the organization
Assess and manage the principal risks of the corporation’s business within operations (proposals, projects, and staffing)
Assist the CEO in establishing an appropriate organizational structure
Perform other functions related to the office of the COO or as may be requested by the CEO or Board
Ensure strategic objectives shaped at the executive management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress
Ensure that business change projects are delivered in line with directions from the executive management level
Coordinate the efforts of the different operational areas under management to ensure mínimal duplication of efforts, maximum efficiency and maximize value for money
Drive Business Direction
To be an integral part and driver of the strategic planning, budgeting, and forecasting of business requirements and decision-making process.
Build strong relationships with key external stakeholders, government, suppliers, etc. to ensure correct focus and direction for the Organization at the operations and technology level.
Ensure an effective and efficient operating model is maintained.
Develop and facilitate planning across the COO environment.
Accountable for driving the business model under the COO environment.
Serve on external committees where applicable.
Ensure that risk is effectively addressed in all aspects of the business and the Organization is statutory compliant in all areas.
Ensure that a proper infrastructure (building, systems, and staff complement) is maintained and developed for the Organization.
Accountable for planning and opening new branches in terms of expansion of the business and business plans.
Review Performance Improvement reports determining the effectiveness of interventions.
People Management and Leadership
Foster a corporate culture that promotes ethical practices, customer focus, and service and encourages individual integrity.
Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees at all levels.
Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
Ensure that there is an effective succession plan in place for the COO position and other roles of key executives of the Organization reporting to the COO.
Evaluate the performance of senior executives

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