Director of Operations

2 weeks ago


Durban, KwaZulu-Natal, South Africa ABC Worldwide Full time
Director of Operations (BPO) Job Description

Job Responsibilities:

  • Oversee and manage the operations of the BPO department within the company.
  • Develop and implement strategies to improve efficiency and effectiveness of operations.
  • Collaborate with other departments to ensure seamless delivery of services to clients.
  • Lead a team of operations managers and supervisors to achieve department goals and targets.
  • Monitor and analyze performance metrics to identify areas for improvement.

Essential Qualifications:

  • Proven experience as a Director of Operations or in a similar role.
  • Strong knowledge of BPO industry practices and trends.
  • Excellent leadership and communication skills.

Desired Experience:

  • Minimum of 3 years of experience in a senior operations role within a BPO company.
  • Experience managing large teams and driving operational excellence.
  • Experience working in a fast-paced and dynamic environment.

Salary & Benefits:

  • Full-time position in Durban, South Africa.
  • Additional benefits may be provided as per company policy.


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