Service Advisor/vehicle Administrator/receptionist
3 days ago
**Job Advert Summary**:
We are seeking a highly motivated and customer-focused individual to join our team as a Vehicle & Service Administrator. As one of the faces of our dealership, you will be responsible for providing Service Advisor, Receptionist, & Vehicle administrator functions.
**Minimum Requirements**:
- High school diploma or equivalent
- Previous experience in the automotive industry preferred
- Strong knowledge of vehicle maintenance and repair procedures
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Detail-oriented with strong organisational skills
- Positive attitude and willingness to learn
- Valid driver's license and clean driving record
**Duties and Responsibilities**:
- Full reception, meet & greet of customers
- Provide accurate estimates of repair costs and timeframes
- Schedule service appointments and ensure that repairs are completed on time
- Communicate with technicians and parts department to ensure timely completion of repairs
- Educate customers on preventative maintenance and recommend appropriate services
- Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
- Address customer concerns and complaints in a timely and professional manner
- Follow up with customers after service to ensure satisfaction and promote customer loyalty
- Ressponisble for vehicle stock control function
- Floor plan management experience
- License, registration, dealer stock daily follow-ups
- Vehicle invoicing and general administration
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