Pos Administrator

2 weeks ago


Johannesburg, South Africa Nedbank Full time

**Job Requisition Details and Talent Acquisition contact**
- Req: 126764- Role: POS Administrator- TA Consultant: Lebohang Monate- Closing Date: 15/06/2023**Job Family**
- Administration, Operations and Facilities

**Career Stream**
- Administration, Transactional Processing and Production- Leadership Pipeline- Manage Self: Technical

**Job Purpose**
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.**Responsibilities**:

- Provide technical support to POS Merchants and log call with technicians on issues requiring assistance i.e. for faulty devices or missing terminals so they can be recovered.
- Troubleshoot technical problems (i.e. non-dialup devices) and work with POS vendors on issues needing assistance.
- Coordinate equipment and maintain inventory.
- Receiving of Faulty terminals from merchant and arranging delivery of replacement or repaired unit.
- Meet and exceed internal and merchant client needs by timeously responding to queries and / or concerns and actioning the request within the Service Level Agreement (SLA)
- Ensure a good understanding or system functionality and processes by liaising with applicable staff.
- Capturing and maintaining POS database.
- Maintaining an optimal and transparent capacity model through ensuring optimal stock levels and ensuring suppliers are paid timeously
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- NQF level 4 or higher in Banking, or IT-related field
- Role requires the successful applicant to be pared to work Weekends and Public Holidays if scheduled.
- Preferred Certifications- Diploma: Financial Management / Diploma in Business Administration- Minimum Experience Level- 3 years’ Administrative and Data Capturing experience.
- 2 - 3 years’ 1st line IT / Call Centre experience
- Previous experience in offering Technical Support telephonically would be an advantage.

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
- Behavioural Competencies- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_


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