Information Systems Consultant
4 months ago
**Context of the Role**:
To Lead, Drive, Manage, and Maintain ERP/Business systems. Business intelligent reporting. New module/upgrade/update Maintenance. Document and Data management. Software integrations.
Database Management. Run QC groups to support stakeholder Business system requirements and
manage and maintain SLA licenses and support agreements.
**Qualifications**:
- IT Diploma or Degree
- ERP-related certification (IFS ERP advantage)
- Intermediate to Advance Excel
- Data analytical certification or Business Analysis Certification
**Experience**:
- ERP/Business system support (preferably IFS ERP Experience) (>2 years).
- IT system support (>2 years).
- ERP support Escalation experience.
- Data analytic skillset/ - solid experience (>2 years).
- Business Analysis skillset - solid experience (>2 years).
- Database management and maintenance (Oracle, MSSQL) (>2 years).
- Microsoft excel experience (Pivot tables, graphs, ability to pull in data from other sources, formulas,
functions (>2 years).
- PowerBI, Power apps.
- SharePoint.
- Hands-on solid experience with working on Laptops/Desktops, VDI.
- Presentation skills (PowerPoint).
- Training of Staff.
- Developing business documents (Policy, Procedure, Guides, Forms).
- Knowledgebase.
**Key Performance Areas**:
- ERP Servicedesk Support.
- Role profile/permission management - role assignment/ linked with HR.
- ERP and Database license management.
- Database support, escalation, maintenance.
- Multisite support national or international.
- Training and Induction of Staff and ERP support personnel.
- External auditor compliance management.
- ERP user account management.
- Module Maintenance.
- Application integrations and development.
- Facilitate QCG/FG discussions.
- Project manage business systems rollouts.
- Provide relevant reports to management.
- Application Performance Monitoring.
- Manage business system documentation.
- Manage and maintain documentation (Policy/Procedure/SOPs. Etc).
- Manage Knowledgebase.
- Asset management support.
- Maintain Risk register.
**Competencies**:
- Self Manageable.
- Dedicated.
- Strong communication skills.
- Good writing skills.
- Time Management skills.
- Ability to work under pressure and meet constantly changing timelines.
- Good problem solving skills.
- Teamplayer.
- Adaptability/flexibility.
- Independently initiate activities through self-motivation.
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