System Support Consultant

6 days ago

Cape Town, South Africa IQbusiness South Africa Full time

IQbusiness is seeking to appoint a System Support consultant to work with our Cape Town-based retail client. The System Support consultant will:

- manage the ongoing integration between the tactical tools and the source/master database.
- support & maintain the tools in BAU state, and to support the VD Category Leads in their use of the tools.

**Location**: Cape Town CBD, 4 days per week on-site (Monday - Thursday), Fridays WFH.

**Key outcomes**:

- Facilitate the monthly ‘BAU’ process for the tactical Value Delivery tool
- Load extracts from the Value Delivery Database or business data sources into the tactical Excel file tool & execute validations on the result.
- Facilitate the upload of data received in template files from suppliers and buyer teams back into the Value Delivery Database. Execute on all requests for proposal creations/draft PI set ups outside of the BAU cycle. o Adhere to a strict delivery schedule, keep stakeholders updated.
- Serve as 'SME' for inbound source data
- Own the conversion rules & principles decided per supplier and applied during onboarding (as briefed in by the Onboarding Specialist).
- Manage any changes in supplier source or principles with the relevant teams as needed.
- Support the systems analyst with validations on inbound integrated supplier data and facilitate any queries with the supplier directly to address any data completeness or quality concerns. Work with the Systems Analyst to resolve any issues identified in other source data, and work with the Value Delivery Senior Analyst or Onboarding Specialist to resolve any breaks or errors identified in the deliverable files.
- Work with Integration specialist to design & run queries on the consolidated Value Delivery dataset to extract or create useful reports in response to briefs from VD Category leads or the VD Senior Analyst.

**Requirements**:

- Relevant commercial degree/diploma.
- Strong Excel capabilities (VLOOKUP’s, tables, power query links, intermediate mathematical formulas, conditional formatting, validations, pivots & slicers, graphs etc.).
- Prior experience with data integration, particularly between separate organisations.
- Prior experience in manufacturing preferred.
- Prior experience with raw materials and/or packaging preferred.

**Competencies**:

- Attention to Detail:

- Completes tasks with a meticulous attention to detail.
- Delivers work consistently achieves a high level of accuracy.
- Designs quality checks for own work according to a good understanding of the expected deliverable and where errors might occur, carries out these quality checks on own work consistently.
- Actively engages peers to support with a secondary review to ensure quality on critical elements.
- Handles areas of ambiguity by proactively involving peers & seniors for clarity, to avoid reworks resulting from misinterpretation.
- Analytical Thinking:

- Appropriately derives and organises the essence of information to draw solid conclusions.
- Looks beyond symptoms to uncover root causes of problems to be solved.
- Synthesises data from different sources to identify trends.
- Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself.
- Proactively approaches others to obtain missing information.
- Results Orientation:

- Demonstrates a results-oriented mindset in planning and implementing activities/projects.
- Understands objectives and translates them into workable activities.
- Plans with a realistic sense of the time and resource demands involved, maintaining awareness of the interrelationships between own and other activities/project.
- Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and propose/ take corrective action where required.
- Monitors and tracks progress to ensure delivery of planned commitments and keeping stakeholders informed.
- Communication and collaboration:

- Listens attentively and checks understanding of the message being received.
- Prepares clear, well-structured presentations using a variety of tools and techniques.
- Prepares written reports and briefs and communicates ideas clearly.
- Speaks fluently in team meetings when presenting information.
- Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit.
- Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties.
- Genuinely cultivates personal bonds with colleagues in order to enchance performance throughout the organisation.
- Adaptability:

- Adjusts to work effectively within new work structures, processes, requirements, or cultures.
- Actively seeks out positive spin-offs of change and investigates ways in which change can be used.
- Anticipates change and continuously remains prepared for change.
- Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change.

**

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