Safari Manager with Head Guiding Experience

7 days ago

Mpumalanga, South Africa HotelJobs.co.za Full time

**Guest Experience Management**
- ** Guest Relations**: Ensure that guests have a memorable and smooth safari experience, from arrival to departure. This includes addressing guest needs, ensuring that their expectations are met, and handling any issues or complaints.
- ** Itinerary Planning**: Coordinate and organize personalized safari itineraries for guests, including game drives, walks, cultural tours, and other activities.
- ** Welcome and Briefing**: Greet guests upon arrival and provide a comprehensive briefing on safety, the safari itinerary, lodge rules, and the wildlife they may encounter.
- ** Liaising with Guides**: Collaborate with safari guides to ensure they provide excellent service and create tailored experiences based on guests' preferences.

2. **Operational Management**
- ** Staff Supervision**: Oversee the daily operations of the safari lodge or camp, including managing a team of guides, housekeepers, chefs, and other support staff. This involves recruiting, training, and scheduling staff.
- ** Resource Management**: Ensure that the lodge or camp is properly stocked with all necessary supplies (e.g., food, fuel, equipment) and that facilities are maintained to a high standard.
- ** Financial Oversight**: Manage the budget for the safari operation, track expenses, and ensure cost-effective management of resources. This could include overseeing pricing strategies, revenue collection, and monitoring profit margins.
- ** Compliance and Safety**: Ensure that the safari operation adheres to all local regulations, including health and safety standards, environmental policies, and wildlife conservation laws.
- ** Crisis Management**: Be prepared to manage any emergency situations, such as guest health issues, wildlife encounters, or natural disasters.

3. **Marketing and Sales**
- ** Guest Acquisition**: Collaborate with marketing teams to promote the safari lodge or company and help attract new guests. This might involve attending trade shows, working with tour operators, and managing online presence.
- ** Promotions and Partnerships**: Create special offers or packages to attract guests during the off-season or to boost bookings, and establish partnerships with travel agencies and other businesses in the tourism sector.
- ** Guest Feedback and Reputation Management**: Gather and act on guest feedback to improve the service and experience. Monitor online reviews and work to maintain a positive reputation for the safari operation.

4. **Wildlife and Environmental Stewardship**
- ** Conservation Awareness**: Promote and ensure that the safari operation follows environmentally sustainable practices. This could include waste management, energy conservation, and minimizing the impact on wildlife habitats.
- ** Wildlife Monitoring**: Work closely with guides and conservation teams to monitor wildlife in the area. This may involve supporting research and conservation efforts, and ensuring that guests are educated about the environment and wildlife preservation.

5. **Logistics and Coordination**
- ** Scheduling and Coordination**: Organize the logistics of guest arrivals and departures, coordinate transportation (e.g., flights, road transfers), and ensure that safari activities (such as game drives or bush walks) are scheduled effectively.
- ** Supply Chain Management**: Ensure that the lodge or camp is well-stocked with everything needed for both guest comfort and the proper running of the operation (food, supplies, maintenance materials).
- ** Emergency Protocols**: Set up and enforce emergency procedures, including medical evacuation plans, emergency vehicle readiness, and safety protocols in case of dangerous wildlife encounters.

6. **Budgeting and Financial Management**
- ** Cost Control**: Manage the budget effectively, ensuring cost control measures are in place without compromising the quality of the guest experience. This includes overseeing purchases, maintaining profitability, and reviewing financial reports regularly.
- ** Revenue Generation**: Monitor sales and bookings to ensure revenue targets are met, and work on strategies to increase profitability while keeping guests satisfied.

7. **Staff Development and Training**
- ** Hiring and Training**: Oversee the recruitment of staff for the lodge or camp, ensuring that staff are trained and knowledgeable, particularly when it comes to guest relations, safety, and wildlife.
- ** Motivating the Team**: Provide leadership and motivation for the staff, ensuring a positive working environment and high staff morale, which directly impacts guest satisfaction.
- ** Performance Monitoring**: Regularly assess staff performance and provide constructive feedback, encouragement, and additional training where needed.

8. **Networking and Partnerships**
- ** Building Relationships**: Develop relationships with local communities, suppliers, travel agencies, and other industry professionals. This is crucial for both the smooth operation of the safari and

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