Head Guide

8 months ago

Mpumalanga, South Africa Newmark Hotels Full time

**Description**

Manage the Nkomazi Game Reserve Field Guide Team in its entirety; and see to the implementation and management of all aspects regarding the reserve’s operations, in order to provide a holistic and memorable and authentic safari experience. Responsible for giving private guided tours.

**Duties and Responsibilities**
- Manage the performance of the guiding department
- Maintain and manage the integrity of the guiding department
- Coordinate and communicate effectively with other departments to make sure that the total guest experience is enhanced
- Create and delegate duties within the department
- Allocate daily tasks for the guiding team
- Allocate vehicles and driving routes to your team as per the Guest allocation sheet
- Regularly check and maintain game drive vehicle performance
- Oversee and Manage the Guides Department (staff and vehicle fleet)
- Conduct Daily Game Drives
- Conduct Guided Bush Walks
- Host guests for morning tea and coffee and after game drive dinners
- Coordinate Guest Activity and Assist with Guest transfers / Airport Transfers if needed
- Assist around the camp in other departments e.g. maintenance when required
- Oversee vehicle Fleet as well as permits and Licencing
- Compile & manage Rangers / guides weekly roster.
- Ensure rangers conformance with code of conduct.
- Check and maintain Rangers equipment and stock
- Conduct Guided bush walks
- Game Viewer management - vehicle maintenance / inspections
- Assisting around the Lodge Extra activities / Site Inspections
- Assist the reserve department with maintenance, fencing, water, erosion control, alien plant control
- Assist the reserve with security by being vigilant and reporting any suspicion of poaching to the anti-poaching or security team

**Core Competencies**
- Mature and responsible
- Strong leadership capabilities
- Welcoming and friendly personality
- Wildlife knowledge, able to handle animals with care
- Strong Knowledge on sustainability and conservation
- Strong knowledge in animal handling
- Ability to handle a firearm - if required, should hold a valid and appropriate firearm license
- Should have good knowledge in MS systems such as Word and Excel
- Positive attitude and approach towards team work
- Hands on approach towards the guest experience
- Ability to take initiative and problem solve
- Excellent guest interaction skills
- Passionate and pro-active towards personal growth and training
- Fire management capabilities
- Knowledge in poaching activities

**Job Types**: Full-time, Permanent

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