Global Travel and Expense Centre of Excellence

4 weeks ago

Rosebank, South Africa De Beers Group of Companies Full time

Company Description
- Anglo American has set its Burning Ambition to be the most valued mining company by all its stakeholders by 2023. A high-performing Global Shared Services (GSS) function, able to assist in driving the functional transformation agenda, as well as provide a broad range of critical support services to the business, is a key enabler to delivering this strategic objective. The transformation and growth of the existing GSS organisation will lay the foundations for GSS’ ambition to be a strategic asset for Anglo American and is therefore a critical project on the roadmap to delivering the Burning Ambition._

**Job Description**:

- Global Travel and Expense Centre of Excellence Coordinator will be responsible for coordinating a global team to deliver an effective and compliant Travel wellness, safety, risk and VIP travel support service for all Anglo American Group Functions and Business Units.

More of your responsibilities will include:

- Accountable for developing the Global Traveller Wellness service for the Group Health team. To include but not limited to global standardised travel health packs, annual medical assessment coordination, global reporting on frequent travellers globally, destination advise, annual travel fit training and compliance thereof, pandemic guidance, high risk medical destination support, during trip risk and incident support, travelling tracking and messaging, and airline risk safety monitoring
- Maintain procedures, processes and guidelines to ensure compliance to the Global Travel policy with regards to the annual medical assessment, annual training and report upon traveller compliance and completion thereof.
- Accountable for understanding and dispensing destination specific information to VIP travellers
- Drive VIP traveller training of new systems and processes as per the GroupTravel Policy and Standard
- Build and develop relationships within a complex business environment across various stakeholder levels across multiple geographies.
- Ensure compliance to the Group Safety Policy is included in any travel related documentation. Ie travellers are safety-conscious and are aligned to the goal of zero harm
- In a travel crisis establish a crisis response team to support the evolving situation for all impacted VIP and other travellers
- Provide a well-controlled environment where risk is reduced to an acceptable level ensuring that Anglo American VIP and other travellers feel safe and secure when travelling
- Accountable for follow up with the VIP travellers and their travel bookers to gain an understanding of their travel experience and build improvements into the future service delivery
- Coordinate and coach the **Global COE Travel **team to be passionate about providing a superior customer service
- Drive strong business relationships adding value through optimal customer service, improved processing efficiency, ensure the evolving business needs are met and continuous improvement is the core focus
- Provide superior customer service as first point of contact for the VIP Travellers and the Global Traveller Health and Wellness program service delivery queries, ensuring all requests/queries are treated with urgency and resolved in a timely manner with mitigating actions put in place to prevent reoccurrence
- Raise and document incidents, complete investigations and put in place mitigating actions to prevent reoccurrence
- Drive continuous improvement through the use of the system technology
- Manage performance outputs of direct reports and provide effective performance coaching and feedback to comply with performance management standard

**This role is at a Band 6 level reporting to the Global Travel and Expense Manager**
- Qualifications
- Relevant bachelor’s degree qualification
- Knowledge of Travel and Expense Safety, Risk and Health Management services

**Experienced Required**:

- 5+ years in Travel Management in a large corporation with multiple divisions across a global footprint
- 3 years at a supervisory level in managing service delivery teams preferably VIP Travel support
- Online booking systems SAP Concur Solution Egencia (or similar) knowledge with a focus on Emergency response and VIP support

**Technical Knowledge**:

- Comfortable managing global teams with excellent collaboration and motivational skills
- Results-oriented with excellent follow through skills
- Excellent communicator passionate about the business and customer service
- Excellent interpersonal skills with the ability to build trusted relationships
- Ability to coach and mentor team across multiple geographies

Additional Information
- Additional information

We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity, and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise e

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