Workplace Banking Sales Manager

1 week ago

Cape Town, South Africa Nedbank Full time

**Workplace Banking Sales Manager**
- Requisition number-124843- Closing Date
- 06 April 2023**Location**
- Platterkloof- Job Family- Sales And Services
- Career Stream- Sales
- Leadership Pipeline- Manage Others
- FAIS Affected- FAIS Affected - Yes**Job Purpose**
- To lead, coach and manage the sales team in order to optimise sales opportunities that achieve profitability and the strategic objectives through world class service delivery.**Responsibilities**:

- Build strategic relationships with stakeholders through ensuring a world class service delivery and through various measurements and disciplines to enhance the Client Experience Measurement (CEM).
- Manage; monitor and track sales and service complaints to improve client satisfaction by ensuring that all complaints are addressed.
- Ensure that the team adheres to service standards and strategies for the achievement of world class service expectations of all stakeholders.
- Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Execute and operationalise the implementation of the sales strategy against objectives and outcomes through managing the sales team targets and activities.
- Identify sales opportunities by sourcing and analysing and making recommendations to implement sales plans and objectives.
- Deliver on all financial deliverables through ensuring acquisition; retention; quality and cross selling to support asset and revenue growth.
- Manage performance of staff by providing a clear understanding of performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Manage; implement and revaluate process execution to ensure that the business achieves its objectives through strict compliance and risk controls.
- Educate the sales team and reinforce applicable changes to mitigate risk by keeping abreast of changes to relevant regulation; rules; processes and policies.
- Ensure efficiency of resource and capacity plans to embed a high performance culture through staff planning; work allocation and contingency planning.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Relevant Post graduate qualification (NQF 7), FAIS qualification, Regulatory Exams 1.- Minimum Experience Level- Must have 3 - 5 years banking experience with a minimum of 2 years managing a team.

**Technical / Professional Knowledge**
- Business administration and management
- Change management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Nedbank culture and values
- Nedbank systems
- Principles of project management
- Strategic planning
- Management information and reporting principles, tools and mechanisms
- Behavioural Competencies- Building Partnerships
- Building the Sales Team
- Coaching the Sales Team
- Driving for Results
- Motivating the Sales Team
- Aligning and Executing Sales Strategy

**Disclaimer**

**Please contact the Nedbank Recruiting Team at +27 860 555 566**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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