Infrastructure Analyst

3 weeks ago


Cape Town, South Africa First Point Group Ltd Full time

28107

Posted: 05/02/2024
- R55000PM- South Africa, Cape Town, South Africa Cape Town- Permanent- Role: Infrastructure Analyst (Workplace Services 0365/Servers)**Salary**: R55 000 Basic PM
- Location: Cape Town
- Reporting to: IT Manager, Workplace Services
- Overview:

- Are you an experienced IT professional with a passion for maintaining and optimizing Microsoft systems? We have an exciting opportunity for a Senior Infrastructure Analyst within our Group IT team. This role is integral to the day-to-day operations of our Workplace Services, focusing on Microsoft System Center, Mobile Device Management, Software Deployment, and end user support.
- Key Responsibilities:

- Ensure the operational efficiency and maintenance of Microsoft systems, including MS System Center, Mobile Device Management, Software Deployment, and end user support.
- Monitor and troubleshoot IT solutions within your responsibility, reporting and addressing issues promptly.- Develop comprehensive documentation, procedures, and policies related to your areas of responsibility.
- Cultivate strong working relationships with peers and other stakeholders within the organization.
- Engage with staff and clients through various communication channels, fostering a collaborative environment.
- Create and maintain Dashboards and Reports to track and communicate key metrics.
- Stay informed about market trends and propose potential improvements within your domain.
- Key Performance Indicators (KPIs):

- Completion of tasks and projects within scope, time, and budget.
- Timely resolution of tickets in accordance with SLAs.
- Ensure IT service delivery with high quality and within specified timelines.
- Key Requirements:

- Education & Training:

- Bachelor's degree in computer science/engineering or a related field.
- **Experience**:

- Minimum of five years' equivalent work experience as an IT Infrastructure Analyst.
- Decision-Making Authority:

- Decisions on a technical level within the area of responsibility in coordination with the direct superior.


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