Sales Operations Manager

6 months ago

Pietermaritzburg, South Africa eWaste Africa Full time

**Advert for a vacant position**

**Position (Job title)**: Sales Operations Manager **Department**: OPS

**Branch/Division/Location: KZN** **Manager: Antoinette Maree**

**Job summary**:
A Sales Operations Manager, or sales manager, is responsible for optimizing the success of an organization’s sales team by managing sales goals, projections, and processes. Their duties include creating and implementing sales processes, overseeing the sales team, or sales operations specialists, and planning and strategizing sales goals.

**Key areas of responsibility**:
**Address**
Address and resolve all performance issues in a timely manner.

**Administer**
Administer, manage and report on revenue forecasting using Salesforce automation / forecasting tools.

**Align**
Align business strategies with pricing, discounts, and compensation.

**Analyze**
- Analyse business performance data to support management team decision-making.
- Analyse customer profiling and targeting activities.
- Analyse data to identify best practices (both internal and partner related).
- Analyse effectiveness of sales initiatives, such as short-term pricing campaigns.
- Analyse existing customer data to identify expansion revenue opportunities.
- Analyse individual performances and identify areas for improvement.
- Analyse sales operations and cross-functional efficiencies, identifying areas for improvement.
- Analyse sales performance data, interpret overall results of sales.
- Analyse team performances and the effectiveness of different plays.
- Analyse the sales funnel and customer journey.

**Assist with**
- Assist functional leadership to deliver repeatable and scalable solutions.
- Assist in the preparation and organizing of promotional material or events.
- Assist Sales in calculating pricing / rebate accruals into their net revenue attainment.
- Assist Sales Leadership with Pipeline and Opportunity inspection.
- Assist sales management in understanding process bottlenecks and inconsistencies.
- Assist with financial year planning in terms of quotas, account assignments and attainment.
- Assist with incentive planning & sales performance tracking.
- Assist with opportunity pipeline management.
- Assist with various Sales reporting needs.

**Build**
- Build and help to standardize business reporting for strategic analysis and internal business review.
- Build an effective, capable and high performing organization.
- Build a report on pipeline progression and existing customer opportunities and revenues.
- Build a robust process to handle quotes and renewals.
- Build strong sales strategy and monitor the execution and effectiveness.

**Carry out**
Carry out assessments to identify and eliminate efficiency limiting and time-consuming factors.

**Collaborate with**
- Collaborate cross‐functionally to establish reporting standards.
- Collaborate with Headquarter sales operations to setup, maintain and modify sales territories.
- Collaborate with Marketing to optimize the marketing and sales funnel.
- Collaborate with national and regional staff to foster professional development of direct reports.
- Collaborate with sales leadership to setup, maintain and modify sales territories.
- Collaborate with Sales Region Managers and Account Managers, to achieve financial objectives.

**Collect**
- Collect and aggregate feedback from internal & external stakeholders on their needs & pain points.
- Collect, analyse data and present results in a concise, actionable format.
- Collect requirements from Leadership to create reports, design dashboards, and track KPIs.

**Conduct**
- Conduct forecast to detect emerging market trends with potential sales opportunities.
- Conduct market analysis and recommend optimal unit mix.
- Conduct market research for new business opportunities and key growth verticals.

**Create**
- Create automated workloads using CRM.
- Create automation and workflows in CRM per business requirements.
- Create better targeted campaigns.
- Create comprehensive reporting.
- Create visibility into the acquisition funnel through dashboarding and report building.

**Ensure**
- Ensure accuracy of contracts / NDA's are signed and logged.
- Ensure full engagement of sales teams in relevant demand generation actions.
- Ensure sales pipeline is kept up to date in Salesforce CRM.
- Ensure special documentation required by customers and customs is properly and efficiently managed.

**Maintain**
- Maintain and enhance quarterly business performance reporting.
- Maintain an inventory of sales, ordering, provisioning, and reconciling invoices.
- Maintain key performance reports that support business reviews by the management team.
- Maintain solid client relationships and providing outstanding customer service.

**Support**
- Support B2B Campaigns by assisting with dealer targeting and CRM data extraction.
- Support commercial team in developing strategic plans.
- Support quarterly business reviews with sales leadership.
- Support Sales Incentive pl

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