Host

1 week ago


Johannesburg, South Africa Zest Hospitality Full time

**Role Profile: Host/Hostess**

**Job Purpose**:To provide an excellent host/ess service to Standard Bank staff members and visitors. To ensure that all stakeholders feel welcome and are provided a five-star hospitality experience upon arrival. To greet stakeholders and escort and direct visitors to various meeting and function spaces.

**Sites**:
**Gauteng (Rosebank)**

**Fixed Term Contract**

**Minimum Experience**:
1-2 years Front of House/Frontline experience in a corporate environment or

1-2 Years customer facing experience

1-2 years Hospitality experience is mandatory

Experience in managing a highly pressured/ fast paced environment

Experience in dealing with irate clients.

Ability to successfully execute all tasks without/minimum supervision

Proficiency in using computers and various software

**Minimum Qualification**
- Matric
- Post Matric Qualification in Hospitality, Customer Management will be advantageous

**OUTPUTS**
- To always greet and provide a professional and specialized client facing front of house service.
- Providing friendly and welcoming and inviting five-star hospitality experience to all stakeholders.
- To be always professional in visitor/client interactions with a warm and sincere smile.
- Maintain a professional appearance in adherence with Client First grooming standards.

**OPERATIONAL EXCELLENCE**
- Welcome all visitors, clients and employees to SBSA.
- Operate a dynamic, professional meet and greet service at the reception area.
- Provide a professional service to the client following the “Client First” ethos.
- Direct and escort visitors, to function venues and Client Meeting Centre.
- Manage reception queues and assist client efficiently.
- Refer clients to building amenities such as waiting areas, restaurant and coffee shops.
- Must always have up to date knowledge about the site, current affairs, and events as well as places of interest and local amenities within the Rosebank area.
- Have knowledge on high profile meetings and functions and assist with hosting and escorting.
- Be cross trained in all front of house tasks, so that can undertake duties of any team member as required.
- Ensure Atrium and surrounding areas are well cleaned and maintained. Follow up with Facilities Management and escalate as per SOP should calls logged remain unresolved.
- Always maintain a professional and well-groomed appearance
- Adhere to all standards, policies, and procedures always.
- Assist in all other service areas when required

**COMPETENCIES**

**BEHAVIOURAL COMPETENCIES**
- Customer Centric
- Highly self-motivated and team oriented
- Good Problem solving and analytical abilities
- Excellent Communication (Written and Oral) Skills
- Innovative
- Approachable and presentable
- Excellent Conflict handling skills
- Ability to work under pressure
- **Experience in dealing with irate clients**:

- Ability to successfully execute all tasks without/minimum supervision
- **TECHNICAL COMPETENCIES**:

- MS Office knowledge (Outlook, Word, Excel)
- Ability to create reports
- Ability to adapt and learn new systems

Copyright © 2019 Adcorp. All Rights Reserved

**Job Type**: Temporary

Pay: Up to R45,00 per hour

Expected hours: 40 per week

**Education**:

- High School (matric) (required)

**Experience**:

- Hospitality: 1 year (required)
- customer service: 1 year (required)


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