Operations Manager I.h.s

4 months ago

Centurion, South Africa RTT Full time

**The Role**
**Skills and Experience**
Minimum: - Minimum 10 years’ experience supervising / managing RTT operations - Must have experience and knowledge in managing RTT operational systems - Must be willing to work night shift, weekends and Public Holidays - SLE system knowledge - Experience with customer service software, databases and CRM tools - Must have the capability to plan, organise, control and perform under pressure - Knowledge of relevant legal and regulatory requirements (In the case of distributing pharmaceutical products, South African Good Wholesaling Practice for Wholesalers). - Must have managerial / leadership skills Ability to anticipate and solve problems
**Key Accountabilities**
Organisational effectiveness/Resource management: - Determines the required personnel. - Determines the required fleet compliment. - Ensures that discipline is maintained in the branch. - Evaluates the performance of all personnel. - Train personnel in roles and responsibilities. - Maintains the appropriate records. - Develops key personnel to function effectively and ensures adequate back-up and succession planning. Business Processes: - Ensures compliance with the MCC requirements for SA Good Wholesaling Practice for Wholesalers as it applies to the distribution. - Ensures compliance with RTT company policies and procedures for product transit or delivery. - Assists with the implementation and maintenance of the Quality Management System (QMS). - Complies with the requirements of the RTT Safety, Health and Environment (SHE) systems. Reporting: - Direct Loads - Alcon Report - Collections/Upliftment Report - Consignment Search Report - Exports Report - Fridge Line Report On Verbal Conformance - Incomplete Reports - Same Day Report - Undelivered Report - Inbound Container Header Report - Inbound Container Problems Report - Outbound Container Problem Report - Problem Trips Report - Freight On Floor Report - Tower Report - SDX Report - KPI Collections/Upliftment Report Delivery Management: - Direct Loads, optimises and manages the delivery, returns and customer services processes. - Route Planning - Vehicle Allocation and Utilization - SLA / Service level management - Vehicle departure time management - Multiple Trip management - Late Delivery management - Cage Exception report management - Delivery due date management - Launch delivery management - PDA delivery exception management - All SOP relating to Drivers Dispatch: - Managing trans-shipments - Container ordering and placement - Managing outgoing container inspections - Manage container departure times - Managing outgoing container problem reports - Managing all SOP relating to the physical loading of containers and dispatching outbound containers - Managing and training loading checkers and supervisors Collection Management: - Collection report management - Missed collection management Driver De-briefing: - Outstanding POD Management - POD Quality Management - IBT processing and dispatch management - All SOP relating to driver de-briefing and pod accepting - Returns management - Loaded not assigned management / Assigned not loaded management - De-briefer license management - Endorse POD management In-house customer site management: - In-house staff management - Container placement and collection management - In-house container problem report management - Liaise and communicate with customers Problem solving: - Resolves problems concerning transportation, exports, logistics systems, or customer issues. - Evaluates the root cause analysis and implementation of corrective and preventive actions (CAPAs), where applicable. Risk assessments: Audits Customer service Continual improvement: - Plans and/or implements improvements to logistic systems or processes.
**Personality and Attributes**
Minimum: - Strong leadership abilities - Must have a diverse personality and can communicate with staff members on all levels. - Ability to foster and maintain relationships - Positive and service-oriented attitude - Ability to thrive in a fast-paced and high-pressured environment - Planning and organisational skills - Administration skills - Decision making - Presentation skills - Analytical skills - Problem solving skills - Communication skills - Deadline Driven - Self-motivated - Must have own transport - Must be able to work long hours
**Other**
Minimum: - Grade 12 Senior Certificate (Matric) - 3 year degree / 3 year diploma would be an advantage
Job Reference: RTT52701

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