Teams and Vc Lead

4 days ago

Centurion, South Africa Group IT Operations Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.

**Role Purpose**

The Teams and Video Conferencing Lead is primarily responsible for the management and maintenance of all audio visual rooms, video conference equipment, internal conference bridge administration, external conferencing and Webinar coordination.
Responsible for supporting the operation, maintenance and repairs to the equipment, and its related software and network components.

**Requirements**:

- Matric, plus degree/NQF Level 5/6 or relevant Diploma/Certificate in Information Technology or similar qualifications in relations to Programs such as a MDP
- Three years of advanced-level experience in a similar role.
- 2 years minimum experience on the Pexip Platform
- Working experience of web-streaming appliances
- Working experience with Crestron DMPS, touch panels, Kramer video switches, Tesira Audio DSP, Crown amplifiers, and wireless microphones.

**Duties & Responsibilities**
- Manage and resolve incidents within SLA.
- Maintain the overall design of the A/V systems and ensure audio visual conferencing technologies meet business requirements and are marketed effectively.
- Maintain a comprehensive understanding of best practices and advances in emerging technologies, closely matching technology solutions to the business needs.
- Maintain system documentation, as-builts, service manuals, and knowledge base articles for the support of each system. Develop and implement training materials.
- Collaborate with bussiness units and staff to ensure that audio visual and conferencing technologies are meeting business requirements and are effectively marketed.
- Act as liaison between Operations, Telecommunications, and the Local Support Team.
- Provide Excellent customer service
- Implement permanent solutions or workarounds that will result in a reduction of incidents.
- Identify Problems and Re-occuring themes and escalate through the appropriate forums.
- Implement changes according to the agreed change management processes.
- Design / Document New and Existing Solutions
- Mentor and Traing Junior staff memebers to ensure knowledge transfer.
- R&D and propose and implement Continuous Service Improvement Initiatives.
- Complete Daily / weekly / monthly health checks and reporting.
- Test and monitor system performance and provide reports and statistics

**Competencies**
- Good time management, problem solving skills and communication skills
- Ability to make fast and logical decisions
- Excellent organisational skills and an ability to effectively problem solve within a digital environment.
- Strong Microsoft office skills
- Excel, Visio, Word, PowerPoint and Microsoft Sway etc.
- Using Jira to map out Agile methodology
- Exposure to multiple, diverse technologies and processing environments
- Excellent analytical and technical skills
- Must be self-motivated, able to work on own initiative, prioritise workload, multi-task, meet deadlines and be able to work under pressure.
- Must work well with others as part of large international team
- Verbal and written communication
- Excellent planning, organisational & time management skills.

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