Service Manager
2 weeks ago
**Overall purpose of the job**:The overall purpose of this position is to Service Manager for the Fire Solution Division. The Service Manager will manage all planning scheduling, co-ordination, material and resource planning, and documentation to complete project within specified costs, timeframes and quality. It will be required of the incumbent within the position to collaborate and communicate with all role players within multiple matrix organisations to ensure teamwork and achievement of objectives of teams and client to ensure all Installation requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
**Duties & Responsibilities**:
- Manage scope of works.
- Manage the job margins.
- Scope the project required skills for to execute.
- Assign resources, internal and external to project.
- Develop a work break down structure for each resource and tasks.
- Define required results.
- Manage quality and standards in project execution.
- Update project plans and progress.
- Communicate project portfolio progress to the business.
- Generate Project completion documentation.
- Handover completed project to the business with all relevant documentation.
- Manage technician field staff productivity
- Ensure effective client feedback and follow -up
- Work closely with technical co-ordinators
- Drive and manage operational service plans for national clients
- Ensure correct 1475 stock levels, van stock and productivity
- Drive and ensure compliance of Fidelity SmartInspect app.
- Manage all 1475 technicians
**Minimum qualifications and experience**:
- At least 10 years’ experience in managing a technical team in a fire environment
- Matric (minimum requirement), tertiary qualification preferred
- Technical experience in Fire Industry as well as knowledge of the relevant SANS codes.
- People management skills and experience at various levels
- Computer Literate
- Role requires flexible or extended hours
- Reliable Transport
- Valid driver’s Licence
- Valid passport
- Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required
**Skills and Attributes**:
- Business / Project Financial Acumen
- Strong written and verbal communication skills
- Very good presentation skills
- Drive for results
- Ability to communicate at all levels
- Develops and Inspires Others
- Balances Immediate and Long-Term Priorities
- Strong administration skills
- Managing Diversity
- Very good planning skills
- Time management
- Attention to Detail (quality)
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._
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