EHOD: Managed Services

5 days ago

Midrand, Gauteng, South Africa Nexio Full time

ROLE PURPOSE

To define, evolve and execute the Managed Services solution portfolio to deliver value for our customers and revenue and profits for the business. Will be responsible for ensuring the profitability of the Managed Services solution area, across verticals throughout Nexio. Will define the overall execution of strategy and definition of the action plan to achieve the overall targets. Will drive continuous improvement in the performance of the Managed Services portfolio, relative to budget, with a specific focus on growing external revenue streams.

ROLE REQUIREMENT

  • Primarily involved in the development, evolution and approval of the long-term vision across a function.
  • Senior level within a major function for a GTM.
  • Informs functional strategy and significantly influences GTM strategy.
  • Direct impact on business performance.
  • Provides leadership to managers and/or professional staff.
  • Provides technical guidance to employees.
  • Gives regular, comprehensive and constructive feedback to team and conducts their performance appraisals.
  • Proactively seeks feedback from team members and deals constructively with any criticism.
  • Adjusts management style to get the best from the individuals within the team.
  • Delegates work to team members taking into account their capacity, level of skill and exposure to different types of work and complexity.

Assume responsibility for the following:

  • Overall formation of the strategy of the Managed Services solution portfolio.
  • The design, build and incubation of key products and services relating to the functional practice.
  • Major deal pricing & pricing operations: Responsible for developing compelling, market competitive commercial solutions for incorporation into customer proposals, ensuring conformance with the bid strategy and compliance with the defined governance processes.
  • To deliver compelling and integrated marketing propositions that meet customer needs, enable our sales channels, create market awareness and generate demand for the Managed Services solution portfolio.
  • Responsible for providing insights relating to the markets in which Nexio operates.
  • Responsible for developing compelling customer offers, planning and executing new market entry, defining the sales channel requirement and defining the value propositions across the Managed Services portfolio.
  • Responsible for providing the knowledge and tools to enable sales to clearly articulate these Managed Services solution propositions to Nexio customers.
  • Responsible for all marketing activities that pertain to the Managed Services solution portfolio.
  • Train and enable the account teams responsible for the target customers on these Managed Services solutions; be involved in the handover of the more complex opportunities and work alongside the sales teams to progress and close opportunities where required.
  • Responsible for creating market awareness of the Managed Services portfolio and propositions through programs addressed at key external stakeholders, analysts, press and customers. These programmes include web, online, social media, digital, events, seminars, press, media and analyst relations, conferences, speaker engagements and multiple other approaches. Internal Nexio employee communications, workforce enablement and collaboration will be achieved through the provision of intranet, social media and internal communication and news.

Additional Information:

  • Individuals at this level have fully developed knowledge of the business, market and clients. The individual is recognised as an expert in Managed Services within the organisation.
  • Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff.
  • Able to build strong interpersonal relationships with peers, brand leaders and other senior management throughout the company.
  • Able to be a "big picture" thinker.
  • Excellent leadership, team building and management skills.
  • Encouraging to team and staff; able to mentor and lead.
  • Excellent verbal and written communication skills.
  • Able to align multiple strategies and ideas.
  • Confident in producing and presenting work.
  • In-depth understanding of the industry.

TECHNICAL / PROFESSIONAL COMPETENCIES

  • Strong technical knowledge and background in terms of the services within the Managed Services portfolio.
  • Substantial industry experience to strongly understand the competitive landscape and changing market forces.
  • Strong business acumen in terms of understanding ROI and investment protection.
  • Leadership and people management experience.

QUALIFICATIONS & EXPERIENCE

  • Commercial degree or equivalent qualification would be essential.
  • 8-10 years' experience in the ICT, Telco or ISP related services industry.
  • 5 years management experience.

LEADERSHIP COMPETENCY REQUIREMENTS

  • Exceptional team management skills.
  • Excellent verbal and written communication.
  • Ability to delegate efficiently.
  • Extensive industry knowledge with an eye towards the future.
  • Diplomacy and patience.
  • People skills.
  • Strategic thinking.
  • Listening.
  • The ability to set and execute the vision of the company.
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