Junior Credit Controller

6 months ago

Cape Town, South Africa Ten Group Full time

TEN is looking for a confident, committed, and experienced credit controller seeking a new challenge to join our growing finance team in Cape Town. You will manage invoicing and collection of hotel and lifestyle commission in EMEA. Working with Ten’s booking systems to identify commission to be invoiced and building relationship with suppliers to ensure the efficient collection.

**Who We Are**

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

**Looking ahead, Ten's strategy revolves around four key areas**:

- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition

**Responsibilities**:

- Management of all EMEA supplier revenue debtors to ensure customers pay within agreed terms
- Ensure that the escalation procedure is followed for overdue debts.
- Deal promptly with internal and external queries regarding payment
- Maintain accurate records of follow ups with customers
- Reconciliation and allocation of bank receipts against invoices raised
- Identify and ensure prompt raising of invoices for supplier revenue on travel, lifestyle, and ticket bookings
- Maintain accurate transaction postings to the sales ledger
- Work alongside a 3rd party collection agency to enhance collection of hotel commission
- Monthly reporting and ageing of commission debtors
- Monthly statement sent out to debtors each month.
- Provide adhoc reporting and support as and when required

**Requirements**:
**Other Requirements / attributes**
- 1 years’ experience of credit control
- Strong inter-personal and communication skills with ability to collaborate with individuals at all levels
- Ability to think out of the box and take initiative
- Effective organisation skills, with the ability to work to tight deadlines and prioritise workload
- Strong Excel skills
- Experience with accounting systems

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**All our employees also enjoy a range of benefits**:

- Offer flexible work arrangements including Hybrid work possibilities
- Annual 20 days per annum
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
- ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
- Access to lots of great travel and entertainment discounts as our clients members would
- There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
- Global Team, with diversity at its core.
- Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
- Possibility of growth within a dynamic and international company

**Commitment to Diversity**

We encourage diverse philosophies, cultures and experiences. We appreciate di

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