Senior Credit Controller

6 months ago


Cape Town, South Africa Time Personnel Full time

Job Overview

**Date Posted**:
Posted 50 mins ago

**Location**:
Cape Town, Western Cape

**Job Title**:
Senior Credit Controller

**Education Level**:
High School / Matric

**Job Level**:
Senior

**Minimum Experience**:
5- 7 Years

Senior Credit Controller - Century City, Cape Town.

Are you a Senior Credit Controller looking for an excellent opportunity to work for a UK Property Management Company based in Century City?

Our client requires the expertise of a Senior Credit Controller to manage a junior team and assist with calling for outstanding payments and handing over of accounts.

You will manage a large portfolio dealing with the Directors on each property, Leaseholders, Solicitors and Property Managers.

**Requirements**:

- Matric
- 5 - 10 Years working experience as a Credit Controller
- Ability to recognise issues and use initiative to identify and discuss proposed solutions
- Microsoft office experience essential
- Able to work independently and as a team
- Excellent communication skills to deal with clients and Directors
- Hours: 09:00 - 18:00 & 10:00 - 19:00
- Hybrid working - good internet access is essential

**Duties and Responsibilities**:

- Answer generic budget, demand period, amount outstanding queries
- Direct queries to the applicable person, maintenance, or accounts
- Assist clients with calculation for standing order
- Reconciling accounts - to advise on arrears
- Motivate for admin fees to be settled
- Assist sales team with general queries and confirm relevant info
- Contact directors, with all the details as to why the need to obtain consent to refer a file to legal
- Prepare file to go to legal, get all the invoices / statements / leases & additional info
- Answer queries from solicitors, and furnish them with requested documents
- Distribute funds when file is closed demands
- Raise admin fees, ensure they are payable, especially if the matter proceeds to court
- Ensure that files get referred to correct solicitors
- Build relationships with new directors and keep them up to date on arrears
- Telephone payments
- Prepare arrears list and monitor staff members calls for collections
- Check on arrears list to see what funds can be transferred
- Transfer report on admin fees, admin Income levied report
- Manage meeting, offer advice on ways to collect outstanding funds
- Breach report, check with solicitors on the progress of files
- Meeting with clients, motivate why their credit policy should be used
- Explain procedures and process on the arrears and advise steps ahead
- Discuss arrears on block and advise the steps ahead
- Advise on legal process and obtaining consent to proceed
- Prepare Legal payments and assist with allocation of payments
- Capture payments and provide solicitors with updated statements.
- Manual arrears report for high priority clients and directors
- In constant contact with line manager to streamline processes
- Address complaints with the relevant parties to avoid formal complaints



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