Device Rental Agent middle Stage Collections

3 weeks ago


Northern Suburbs, South Africa Tenacity Financial Services Full time

**JOB PURPOSE**

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.

**Inbound and Outbound SLA and work queues**
- Dealing with both inbound and outbound calls within the guidelines of the set legal framework
- Tracing uncontactable customers
- Achieve daily collections targets and monthly KPA targets

**Payment Negotiations**
- Negotiate payments from customers following the call script within dialler time
- Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
- To rehabilitate and educate customers with regards to their payment profile
- Prevent account roll forward, reduce account balance in the respective service

**Customer Service**
- To advise customers on product, legislative and account related queries
- Ensure that a polite, friendly, efficient and professional service is provided
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timeous manner
- To action administrative requirements related to customer account management

**Adherence**
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

**Experience**
- Must have at least 18 months Collections experience in the call centre environment

**Qualification**
- Grade 12

**Functional Knowledge and Skills**
- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment

**No late submissions will be accepted.


  • Team Manager

    4 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    To manage the daily activities and driving the performance of a team of Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Dialy Operations**: - Provide visible and clear leadership to...

  • Car Rental Agent

    1 month ago


    Northern Suburbs, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Car Rental Agent- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No- Incentives/Commission: - Yes-...

  • Car Rental Agent

    4 weeks ago


    Northern Suburbs, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Paula Addinall- Sub Category: - Car Rental Agent- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...


  • Northern Suburbs, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Terms Agent- Job Type: - Full-Time- Basic Salary: - Market Related Salary Package- Company Car: - Incentives/Commission: -...


  • Northern Suburbs, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Terms Agent- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...


  • Northern Suburbs, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES CAR RENTAL EXPERIENCE** We are looking for a meticulous and highly organized individual for a large and busy car rental branch based at Cape Town’s Airport. As a Terms Agent, you will be responsible for keeping track of vehicle stock and ensuring that vehicles are stocked correctly, ensuring rental contracts are correct and...


  • Northern Suburbs, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES CAR RENTAL EXPERIENCE** An ever-expanding and reputable internationally recognized Car Rental Business is looking for a dependable, customer-focused, well-spoken and presented individual to join their branch at the renowned Cape Town International Airport as a Car Park Attendant. As a CPA you will be responsible for; Assisting,...


  • Northern Suburbs, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES CAR RENTAL EXPERIENCE** We are looking for a meticulous and highly organized individual for a large and busy car rental branch based at Cape Town’s Airport. As a Terms Agent, you will be responsible for keeping track of vehicle stock and ensuring that vehicles are stocked correctly, ensuring rental contracts are correct and...

  • Junior Rental Agent

    4 weeks ago


    Northern Suburbs, South Africa Service Solutions Staffing Full time

    National truck rental company, with offices in Parow Industria is seeking to employ a rental agent to join their team Duties - Monitoring of non-revenue kilometres and capturing data. - Monitoring of non-revenue fuel. - Management and maintenance of fleet - Generate Rental Agreements - Generate invoices - Generate Orders and GRV’s - Daily Fleet Check -...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...

  • Car Rental Supervisor

    4 weeks ago


    Northern Suburbs, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Paula Addinall- Sub Category: - Branch Supervisor- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...

  • Car Rental Agent

    1 month ago


    Northern Suburbs, South Africa Astor Automotive Staff Full time

    **Essential Job Requirements** Matric Certificate A valid Drivers License, older than two years A minimum of 1 year of RECENT Car Rental Agent or face to face customer service/sales experience A good command of the English Language Good Computer Skills (Excel) Impeccably well groomed Ability to work shifts Stable and consistent work...

  • Car Park Attendant

    1 month ago


    Northern Suburbs, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R 6 000 - 10 000 Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Car Park Attendant- Job Type: - Full-Time- Basic Salary: - R 6 000 - R 7 500- Company Car: - No- Incentives/Commission: - No-...

  • Car Rental Agent

    4 weeks ago


    Northern Suburbs, South Africa Astor Automotive Staff Full time

    It is ESSENTIAL that you have Car Rental experience and that you have a valid Drivers License older than 2 years. **This position involves shift work and weekends.** **Job Requirements** Must have at least 2 years Car Rental experience Must have excellent Administration/Computer skills. Good people and negotiation skills Valid Driver’s License Must...

  • Collections Agent

    4 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...

  • Collections Agent

    2 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Job Purpose** The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound SLA and work queues** - Dealing with Inbound Calls within the guidelines of the set legal framework - Dealing with Inbound SMS's within the guidelines of the set legal framework - Achieve...

  • Senior Bookkeeper

    1 month ago


    Northern Suburbs, South Africa CA Financial Appointments Full time

    My client is seeking a Senior Bookkeeper but not limited to. If you tick all the boxes, please apply! **Responsibilities**: - Keeps books and accounting records of financial transactions - Reconciles and balances all accounts such as bank, debtors and creditors. - Verifies, allocates and posts details of business transactions - Reconciliations such as...


  • Northern Suburbs, South Africa Au Pair Extraordinaire Full time

    Western Cape, Northern Suburbs - R 7000 Monthly (plus petrol ) Monday, Wednesday and Thursday: 10h00 - 13h00 **A family is looking for a HOME SCHOOL TUTOR for their children in Stage 3 and stage 1 (7 years old and 8 years old)** **Area**:Edgemead **Working hours**:Monday, Wednesday and Thursday: 10h00 - 13h00 **Start date**: Middle July / beginning...

  • Department Manager

    7 days ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The Inbound Collections and Debt Review Department Manager will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act. The Department Manager will be responsible to...

  • Branch Operator

    1 month ago


    Northern Suburbs, South Africa Service Solutions Staffing Full time

    National transport company in Blackheath area is seeking to employ an experience Branch Operator to join their busy team Main requirements: Grade 12 Valid Driver’s license Duties, but not limited to: organizing and controlling a fleet of rental commercial and specialised vehicles such as cranes, tail-lifts and refrigerated trucks. planning and...