Cor System and Reporting Officer

3 months ago

Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

**Data Maintenance and System Administration**
- Maintain COR systems’ back-end software and hardware for optimal functionality.
- Create and maintain user access on the COR systems.
- Compile and analyse data from the various COR systems to identify trends, irregularities, and significant events within SBV, escalating where necessary to minimise risk.
- Troubleshoot and resolve system errors, collaborating with IT or service providers where applicable.
- Keep abreast of new technologies and assist in identifying and testing innovative solutions.
- Collaborate with management to implement emergency procedures and contingency planning.
- Assist in the training of COR Operators on SOP amendments and relevant tracking and monitoring activities.

**Audit, Record Keeping, and Reporting**:

- Conduct regular audits of the COR systems in relation to.
- Security systems
- Access controls
- Procedures
- Data verification Verify that all SOPs, regulations, and statutory requirements are adhered to by collaborating with internal and/or external auditors and various stakeholders.
- Implement corrective measures based on audit findings to enhance the efficiency and effectiveness of security systems.
- Establish and maintain a comprehensive record-keeping system for all security-related activities within the COR department.
- Extract information from the database to generate regular reports on system performance, incidents, insights, and trends for management review.
- Collaborate with relevant stakeholders to compile comprehensive reports on the status, incidents, challenges, insights, and trends of back-end security systems.
- Provide accurate and timeous documentation of security breaches, investigations, and resolutions.
- Implement and maintain a centralized repository for all relevant documentation adhering to POPIA.
- Prepare progress and monthly highlight reports in conjunction with the team to communicate any potential risks.
- Act as a focal point for the collection, analysis and dissemination of data/information relevant to verification, monitoring and inspection activities in coordination with the Access Control team.

**Compliance and Coordination of Overall COR Operations**
- Monitor and track systems, alarms, and incidents in adherence to assigned responsibilities of COR Supervisors and Operators
- Verify alarm events with relevant parties and take appropriate actions as per the standard operating procedures.
- Collaborate with internal stakeholders, such as the Local Control Room, Risk Departments, and Operations for seamless operations.
- Establish and maintain relationships with external stakeholders, including emergency services, to enhance situational awareness.

**Monitoring and Evaluation**
- Develop and implement a Monitoring & Evaluation plan including performance indicators, establishing baselines and methodology of systems and COR people practices.
- Monitor and manage performance indicators and targets according to the project design and workplan.
- Analyse and prepare evidence-based monitoring reports.
- Design and conduct surveys for regular monitoring.
- Review, maintain and monitor the COR risk register on regular basis and flag any high risks that may have a potential negative impact on the site security.
- Propose possibilities for further impact monitoring.

**Standby Availability**
- Guarantee availability for standby duties to ensure continuous monitoring and support of security systems.
- Respond promptly to unforeseen circumstances and Act as a backup resource, including Supervisor or Operator unavailability, to maintain operational continuity.
- Collaborate with the Head: COR to establish clear protocols for task delegation and handovers in the event of unexpected absences.
- Assist in task delegation, ensuring that responsibilities are appropriately distributed during periods of staff absence.
- Maintain a state of readiness to step into Supervisor or Operator roles during emergency situations.
- Guarantee effective communication channels and rapid mobilisation of resources for example: SAPS, Tactical Support Officers, etc.

**Lead as an Ambassador and executor of Change.**
- Act as a change management agent in periods of change to ensure continuity to operations.
- Manage the integration of COR into a seamless end to end solution for customers.
- Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s

**Drive the oranisation culture.**
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm, and commitment towards the mission.
- Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
- Provide leadership to employees within the organisation, creating a winning culture and high morale.
- Initiate and lead a culture of performance driven output through shared purpose vision and values.

**Work Experi

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