People Services Officer

3 months ago

Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

**Provide service excellence in the validation and execution of end to end transactional and system administration value chain**
- Collaborate with stakeholders at the centres on transactional admin and HR requests in line with business changes/requirements.
- Responsible for processing and tracking all transactions for one’s allocated area of responsibility according to standards and applicable timelines, including but not limited to:

- Employee Movements
- Benefits
- Leave
- Overtime
- Rewards ( for example long service)
- Etc.
- Accountable to verify / process all documents/packs on notification received from stakeholders via SAGE against the statutory and SBV requirements prior to submitting the packs for second-level verification and approval by the People Services Manager.
- Accountable to engage the applicable stakeholder on incomplete packs or queries and drive until complete and within payroll cutoff timeframes, escalating where applicable post 3 attempts of resolution.
- Validate if all documents are loaded correctly and notify payroll of the request for processing.
- Track and monitor requests received and processed monthly by updating the shared folder with payroll on transactional processing to ensure close-out of requests within the stipulated timeframe.
- Enrol and manage employees on the Kronos system for one’s allocated area of responsibility
- Responsible to validate the kronos timesheets for one’s allocated Support Office area of responsibility
- Capture all information onto SAGE and provide electronic documentation on SAGE for applicable processes ( for example claims, transfers, etc)
- Execute all administrative duties associated with benefits administration including lodging on all Claims, retirements, and associated tasks of Employee Benefits in accordance with the applicable legislation and governing body guidelines including but not limited to:

- Group Cover
- IODs
- Retirements
- Medical aid
- Deaths
- Etc.
- Scrutinize sick leave reports to identify trends that may indicate possible impending disabilities and notify HR Operations to start consultations with employees.
- Act as the custodian of the claim on behalf of SBV until completion, executing the below in a professional manner:

- Follow up on all outstanding documents both from HR and family members.
- Meet with family members, specifically in relation to death claims, to help in the completion of the claim forms and requirements.
- Provide updates to management on outstanding items.
- Escalate concerns or challenges to the Benefits Specialist
- Compile reports in accordance with the applicable templates and timeframes
- Investigate the distribution of death claims and compile recommendations with supporting documentation for the trustees to consider.
- Provide support and administration coordination for Employee Wellness Program & Initiatives
- Accountable for the accuracy of leave linking as per terms and conditions including the maintenance of employee records
- Monitor and guide your applicable stakeholders on the leave standing around compliance and high leave balances for one’s allocated area of responsibility
- Distribute letters informing employees of leave to be taken to avoid forfeiture and manage employee leave balances effectively.
- Monitor and track the sign-off register for employee letters sent on leave balances and forfeiture of leave.
- Upload the signed the register on the system for record-keeping purposes.

**Provide advisory and consulting services to stakeholders.**
- Provide advice to various stakeholders on the execution and best practice with regards to the services of People Services such as:

- Employee Wellness and Benefits
- Overtime Understanding and management
- Leave management and understanding
- Talent Management principles
- Performance management principles, timelines and requirements
- Consulting
- Etc.
- Visit the centers to guide and train both line management and HR on the offerings and policies of People Services
- Partner with HR Operations to certify the process and guidelines applicable are understood and executed with completeness and accuracy.
- Liaise with external vendors and legislative bodies where applicable to achieve the objectives of the department.
- Drive the performance appraisal cycles with one’s allocated SO managers, capturing scores on the system / excel that can be provided to the Rem Department
- Provide Talent Management support and guidance to your stakeholders

**Stakeholder & Vendor management**
- Expedite delivery of services by establishing and maintaining working relationships with both internal and external stakeholders
- Work with internal departments to validate cohesiveness and timeliness of service execution.
- Establish and maintain vendor partnerships that will add to the Employee Value Proposition of SBV through execution of benchmarked programs and initiatives. ** Query Management**
- Be an advocate for the query management system, gu

  • People Services Officer

    3 months ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    Provide service excellence in the validation and execution of end to end transactional and system administration value chain - Collaborate with stakeholders at the centres on transactional admin and HR requests in line with business changes/requirements. - Responsible for processing and tracking all transactions for one’s allocated area of responsibility...

  • Head: People Operations

    6 months ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    This entails playing a central role in designing strategies, policies, and systems for the effective management of recruitment and selection onboarding and offboarding, leave administration, headcount movement and data analytics processes, and recommending people enabling systems to improve engagement and service delivery. The position is also responsible...

  • Senior Customer Service Officer

    4 months ago

    Houghton Estate, South Africa MSA Solutions Full time

    MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday. We are seeking a Senior Customer Service Officer with 5 years of...

  • Cor System and Reporting Officer

    3 months ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    **Data Maintenance and System Administration** - Maintain COR systems’ back-end software and hardware for optimal functionality. - Create and maintain user access on the COR systems. - Compile and analyse data from the various COR systems to identify trends, irregularities, and significant events within SBV, escalating where necessary to minimise risk. -...

  • Senior Human Resource Business Partner

    5 months ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    **Drive Human Resources (HR) strategy implementation and monitor progress of HR initiatives rolled out** - Provide input to HR initiatives to be implemented to support the achievement of the HR strategy. - Provide insight and contribute to project initiatives in terms of framework development for implementation in the business, i.e., new talent or...

  • Accounts Officer

    4 months ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    **Ensures that all transactions in area or responsibility are processed timeously** - On time generation of all entries in paying status from Procurement system for area under control (Accounts Payable, Imprest, Petty cash). - Ensure the accuracy of all GL allocations. - Review for items of Capital nature or prepaid items. - Process journals to reallocate...

  • HR Reconciliation Compliance

    3 months ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    **Drive compliance to Council terms & conditions and SBV exemptions, through quality control and governance** - Construct an audit scope, in conjunction with the HR Shared Services Manager, Payroll department & Remuneration department that is fit for purpose, ensuring SBV complies with the Council Terms & Conditions and applicable exemptions - Maintain the...

  • Organisational Development Officer

    4 months ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    **Provide administrative support to the Organisational Development Department in the achievement of the **set deliverables.** - Establishes and maintains the skills module on the HR Information System (HRIS) and the Learner Management System (LMS) (Loading new employees, delinking terminated employees, password resets etc.) - Obtains training certificates...

  • Portfolio Administrator

    3 months ago

    Houghton Estate, South Africa Afrizan People Intelligence Full time

    **Portfolio Administrator Opportunity** Are you a Finance Professional with a “hunger for growth”, a “whatever it takes mentality”, understands the advantages of a team environment and what it takes to thrive in one? Do you have a knack for Office Administration and Credit Control? Then this opportunity might be the one for you. We are looking for...

  • Change Management Specialist

    3 months ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    **Purpose of the Position**: Responsible for creating and implementing change management strategies and plans to maximise employee adoption, minimise resistance and enable optional proficiency to the change, in line with business priorities. Engages stakeholders to understand change impacts and business readiness to adopt planned changes and identifies and...

  • Customer Service Representative

    4 months ago

    Houghton Estate, South Africa MSA Outsourcing Solutions (Pty) Ltd Full time

    **Role At a Glance** MSA Outsourcing Solutions is seeking highly experienced Customer Service Agents to join our in office remote services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions. This role is an in office role. The role will be office-based in Houghton Estate Johannesburg,...

  • Customer Service Supervisor

    4 months ago

    Houghton Estate, South Africa MSA Outsourcing Solutions (Pty) Ltd Full time

    **PLEASE APPLY USING THE FOLLOWING LINK ONLY** **Customer Service Supervisor** MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected...

  • Customer Service Representative

    4 months ago

    Houghton Estate, South Africa MSA Outsourcing Solutions Full time

    Please follow the link and complete the requirements on the document provided. Before starting the process, please ensure you have these documents ready. - Copy of ID - Copy of Matric Certificate - Copy of Additional Certificates (if applicable) Role At a Glance MSA Outsourcing Solutions is actively hiring highly motivated and talented Customer Service...

  • Customer Service Supervisor

    3 months ago

    Houghton Estate, South Africa MSA Solutions Full time

    MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday. We are seeking a customer service supervisor with 5 years of experience,...

  • Facilities and Infrastructure Compliance Officer

    4 weeks ago

    Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

    **D**rive SBV’s compliance with Regulatory Bi-laws** - Oversee SBV's adherence to all relevant regulatory bylaws, external regulations, and internal policies impacting facilities and infrastructure. - Develop and manage a comprehensive compliance roadmap for the Facilities and Infrastructure department, ensuring compliance with ISO 9001:2015, SANS...

  • Customer Service Representative

    4 months ago

    Houghton Estate, South Africa MSA Solutions Full time

    MSA Outsourcing Solutions is actively hiring highly motivated and talented Customer Service Representatives to join multiple campaigns in our virtual services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions. Please note that the role will be office-based in Houghton Estate...

  • Customer Service Consultant

    4 months ago

    Houghton Estate, South Africa MSA OUTSOURCING SOLUTIONS Full time

    Role At a Glance MSA Outsourcing Solutions is actively hiring highly motivated and talented customer service consultant to to join multiple campaigns in our virtual services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions. Please note that the role will be office-based in Houghton...

  • Senior Customer Service Consultant

    4 months ago

    Houghton Estate, South Africa MSA Solutions Full time

    MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday. We are seeking a Senior Customer Service Consultant with 5 years of...

  • Senior Customer Service Consultant

    4 months ago

    Houghton Estate, South Africa MSA Solutions Full time

    MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday. We are seeking a Senior Customer Service Consultant with 5 years of...

  • Senior Customer Service Agent

    4 months ago

    Houghton Estate, South Africa MSA Solutions Full time

    MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday. We are seeking a Senior Customer Service Agent with 5 years of experience,...