Key Account Trade Analyst
4 days ago
Company Description
We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world
Job Description
Reporting to the Trade Centre Supervisor, you in the role, are expected to:
- Be responsible for interacting with Key Accounts to ensure high customer satisfaction and service quality. Processing of requests and ensuring issuance as per country standards. Facilitate the Registration and Licensing Process with Key Accounts (Route B and Route C)
- Identify potential Key Accounts (Route A), and liaise with the Sales Team for conversion to Route B or Route C
- Close interaction with Sales Team to establish and strengthen operational relations with Key Accounts
- Serving as liaison between SGS and Key Accounts, providing / addressing all client needs
- Analyze and resolve complaints, identify root causes, and find sustainable solutions
- When applicable, monitoring of inspection execution, sampling, testing, invoicing etc.
- Monitoring and resolving Blocking Actions under TC/SA role and follow-up with the trade for capturing of missing information/documentation for processing (COC and/or SOR/SOL), ensuring timeliness of issuance.
- Complying with Quality Management System procedures as well as IVP rules, Country Instructions and other relevant instructions.
- Constantly strive to deliver outstanding services
- Build and foster collaboration with internal teams involved in service delivery
- Identify, act upon and follow up client reported issues and inform the Sales and Operations Teams accordingly
- Constantly listen to the voice of the market
- Proactively keep in touch with the client base to strengthen relationships and ensure retention
- Exceed regular service level and provide extra-mile support
- Be abreast of SGS new products and services and propose them to customers accordingly
- Go beyond clients’ core business to identify new opportunities
Qualifications
- Matric (Grade 12)
- Relevant University Degree or equivalent professional qualification will be an advantage
- Minimum of 2 years’ experience in international trade (import/export), with a successful track record
- Proficient in MS Office, especially with MS Word, Outlook, PowerPoint and Excel programs
- Experience in SGS TFS services is an advantage
Additional Information
All appointments are made in line with our employment equity plan.
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