Research Analyst Specialist

2 weeks ago

Johannesburg, South Africa NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The Senior Research Analyst is a member of the Client Experience and Insight Marketing business unit. The primary research and benchmarking team operates as a global shared service. The team provides centre of excellence research and insight capability for a variety of marketing assets including NTT’s hero reports and numerous levels of ‘data led’ insight content material. This role will incorporate additional responsibilities in support of NTT’s Client Experience Insight Team.

Primary research delivers tailored solutions to drive relevant messaging that typically is designed to promote the brand and enable sales. The team’s responsibility scope includes primary research solution development and design, data management, analysis and visualization, benchmarking and the configuration/design methodology of assessment tools.

A highly visible role, the applicant should project the utmost professionalism in all aspects of delivery and be able to work alongside and manage senior management stakeholders and executive sponsors. They should be able to prioritise and, with flexibility necessary for a global role, self-manage their daily activity and working day, while also being at ease to operate within a virtual and via remote management.

**Working at NTT**

The senior research analyst’s core responsibilities are to source, harvest and interpret data into meaningful insight for the purposes of enabling world leading ‘data led’ content for NTT’s go-to-market campaigns. These campaigns will typically involve research-based hero assets and a thought leadership bill of materials designed to support the nurture of sales leads, sales engagement efforts and our brand reputation.

The senior research analyst will be required to develop, and on occasion make, presentations on research findings. The successful applicant should have an ability interpret the data and match/align support to key stakeholder and the business needs. They should possess good leadership skills, be self-aware, self-motivated and be able to anticipate problems and manage priorities.

**What will make you a good fit for the role?**

**Data management**
- Ability to work with and configure raw data into a usable format for stakeholder interpretation.
- Maintain standardized configuration, approach and management of data systems and databases
- Maintains a structured approach to associated process and file management and where possible identify and drive improvements
- Adhere to Group data security, privacy and regulatory and legal compliance requirements

**Data analysis & messaging presentation**
- Mine raw research data to provide headline findings and deep dive analysis in a format that enables key stakeholders to understand data and aide strategic decision-making.
- Consider trend patterns (past and future) and provide key finding analysis that is aligned and/or framed to support of campaign messaging needs.
- Consult with and leverage SME’s from within the business to provide colour to the analysis.
- Identify data interlocks with related material from complementary primary research.
- Integrate research findings by assessing data correlation opportunities.
- Prepare key finding reports/perform deep dive analysis for senior management audience.
- Approach is proactive, structured and in line with agreed practices, to ensure analysis can be easily interrogated, explained, adjusted, and validated by relevant stakeholders.

**Quality control**
- Maintain and/or develop agreed and approved methodologies
- Document all data interpretation methodologies used (e.g. calculations/assessment scoring) ensuring validation of all data correlation concepts.
- Support content integrity stat accuracy proofs and data validation reviews on go to market content and messaging, particularly around context accuracy of research, as a key SME reviewer of all associated final copy assets.

**Research support, project management & coordination**
- Participate in scoping and investigation phases to identify potential data sources, data formats and integration opportunities
- Facilitate delivery of the benchmarking and research and analysis outputs to a pre-agreed brief and production plan
- Manages all aspects of general administration in support of the primary research analysis function
- Support the content development process as an insight SME on the research data and

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