Caf Sme- Manager, Operations and Sales Support

3 days ago

Sandton, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To pro-actively manage the CAF SME Regional Business Unit operations, compliance and credit risk function while ensuring Absa Relationship Banking policies, procedures and all the applicable regulatory requirement are adhered to. Furthermore, to manage a team of Business Analysts & Sales Support Consultants within the agreed financial budgets and in support of the strategic business plan.

**Job Description**:

- Oversee the day-to-day activities of the Business Analysts & Consultant Sales Support team to ensure effective delivery of the customer value proposition within the target markets
- Develop a high performing team by embedding the formal performance development process and informal performance coaching.
- Encourage frequent knowledge sharing between team members.
- Determine and analyse development needs for the Business Analysts & Consultant Sales Support team and ensure that identified training requirements are budgeted for and executed.
- Establish and maintain a succession plan for the Business Analysts & Consultant Sales Support team for key individuals and key functions within the team.
- Interview and recruit new members of the Business Analysts & Consultant Sales Support team, including determining appropriate compensation levels with input from Human Resources.
- Create an effective workforce and recruitment demand plan for the Business Analysts & Consultant Sales Support team to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
- Review and update the Business Unit’s organisation structure and the Business Analysts & Consultant Sales Support role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
- Approve leave requests for team members and create leave plan to ensure adequate coverage for key functions during the year.
- When required, initiate disciplinary processes for Business Analysts & Consultant Sales Support team members calling on support
- Resolve grievances raised by team members and escalate only if required.
- Address poor performance of any team member through the formal Performance Accelerator Programme (PAP) and ensure that continued poor performance is appropriately dealt with.
- from Human Resources when required.
- Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
- Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
- Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-ordinator.
- Ensure that the BCM Plan for the Business Unit is tested as required and corrective actions executed.
- Working with Sales/Regional Managers to develop and implement Detailed Risk and Control Assessments (DRACA's) for the function and to update at the required intervals (normally quarterly). Also, complete attestations to testify to the adequacy of controls on request.
- Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
- Ensure that the Business Analysts & Consultant Sales Support teams understand their responsibilities for physical and systems access control and information security requirements.
- Ensure that the Business Unit has a Health and Safety Rep, Fire Warden, and Evacuation rep.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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