Call Centre Agent

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

**What the programme offers**: - Full time employment on Fixed Term contract basis as part of learnership agreement - Structured formal classroom training - Practical workplace activities - A Contact Centre Operations NQF Level 3 qualification which will provide the basis for further personal development with career opportunities - Valuable work experience...

Western Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele Matric essential Qualification in the Call Centre...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support. **Job Output**: Provide administrative support to the Sales Contact Centre Team, to meet minimum performance...

Western Cape, CPT - Northern Suburbs - R 40000 - R 52000 Monthly Basic Salary (Negotiable) N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - Matric or equivalent - 6 -8 years' experience in the...

Western Cape, CPT - Northern Suburbs - R 9000 - R 13000 Monthly Basic Salary (Negotiable) N/Subs Experience Administrator from a Call Centre needed for an online entity N/Subs Experience Administrator from a Call Centre needed for an online entity Grade 12 or equivalent Relevant computer skills Office administrative skills Support Call Centre Sales by...

Platinum Life in Tygervalley is looking for driven graduates who have a passion for people and want to create awareness about female cancer. If you are self-confident and self-motivated, possess strong communication skills, focused on controlling the controllable and enjoy being part of a dynamic team, this is the ideal opportunity for you! This...

Platinum Life in Tygervalley is looking for driven graduates who have a passion for people and want to create awareness about female cancer. If you are self-confident and self-motivated, possess strong communication skills, focused on controlling the controllable and enjoy being part of a dynamic team, this is the ideal opportunity for you! This...

The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticulous and attentive. You will be required to deliver superior client services. - Detect and minimize fraudulent account activity - Timeously working disputes to meet statutory...

**RESPONSIBILITIES**: - Identify possible webchat errors and report them to management. - Update trader’s information on the Call centre portal. - Identify and escalate priority issues to relevant department. - Follow up on traders/ customer’s chats. - Being able to report their daily duties on a monthly basis. - Proven ability to build traders...

The Dialler Administrator is responsible for overseeing the smooth functioning of the Dialler system within the Contact Centre Operations. This includes overseeing campaign loads, dialing frequency, dialing attempts and continuous dialing optimization. The Dialler Administrator will be responsible for ensuring there is a constant workflow for Contact Centre...

We have exciting & challenging positions available for individuals who are highly meticulous and experienced, who enjoys working in a performance driven environment. The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company...

**Job purpose** **Performance** - Achieve agreed upon targets and outcomes as directed by management within schedule - Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts - Establish, develop and maintain positive business and customer relationships...

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...

JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...

**Main Purpose of the Job**: The Mweb Sales division in Cape Town currently has a vacancy for a Quality Assessor reporting to the Process and Quality Manager. The primary objective of the Quality Accessor is to enhance customer experience and ensure agents compliance by assessing call center calls according to set outcomes. The Quality Accessor is...

To manage the daily activities and driving the performance of a team of Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Dialy Operations**: - Provide visible and clear leadership to...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

Our client is an established upmarket auto-electrical and mechanical workshop, and they are looking for a well-spoken, fully bilingual person to manage their breakdown centre. You will be responsible for taking detailed breakdown responses and arranging Technicians, Tow trucks or third-party suppliers to make a call out. You will need to be organised, and...

Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Paula Addinall- Sub Category: - Workshop - Other- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: -...