Front Office Manager

2 weeks ago


Saldanha, South Africa Saldanha Bay Hotel Full time

**POSITION AVAILABLE**

**FRONT OFFICE MANAGER**

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include, Switchboard operations, Guest Service/Front desk. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximise the financial performance of the department.

**CANDIDATE PROFILE**
- High school diploma
- Experience in guest services, front desk, or related professional area
- IT experience

**CORE WORK ACTIVITIES**

**LEADING GUEST SERVICE TEAM**
- Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
- Supervises and manage employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employee’s absence.
- MOD shifts
- Site inspections

**MAINTAINING GUEST SERVICES AND FRONT DESK**
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce the desired results.

**FINANCIAL**
- Work closely with the FM & GM, including the revenue team
- Responsible for accurate reporting
- All accounts kept clear and with zero old status
- Accurate reporting to owners and management company

**MANAGING PROJECTS AND POLICIES**
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOP’S

**MANAGING AND CONDUCTING HUMAN RESOURCE ACTIVITIES**
- Ensures employees are treated fairly and equitably.
- Interviews and hires employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

**MANAGEMENT COMPETENCIES**
- LEADERSHIP
- ADAPTABILITY
- COMMUNICATION
- PROBLEM SOLVING AND DECISION MAKING
- PROFESSIONAL DEMEANOR

**BASIC COMPETENCIES**
- BASIC COMPUTER SKILLS
- MATHEMATICAL REASONING
- ORAL COMPREHENSION
- READING COMPREHENSION
- WRITING

**Salary**: R13,000.00 - R16,000.00 per month

Ability to commute/relocate:

- Saldanha, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hospitality Management: 3 years (preferred)

Application Deadline: 2023/03/27
Expected Start Date: 2023/04/01



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