Contact Center Agent

**Job Specification**: Contact Center Agent

**Responsibilities**:

- Strong communication, both written and verbal.
- Strong telephonic skills.
- Great active listening skills.
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environment.
- Troubleshooting skills, either basic or advanced, depending on the situation at hand.
- Computer literacy - especially outlook.
- In-depth knowledge of our Company’s products and/or services.
- Expertise in the customer service area we focus in, such as Wealth portfolio’s, short term insurance, Financial, and other areas of our business.

**Duties**:
Pitch our business to potential new clients and book appointments with medical practitioners for the financial advisor.
- Cold calling and sourcing of leads from the different databases - lead generating.
- Work closely with the financial advisors and their team.
- Schedule appointments for the financial advisor for new and existing business.
- Meet daily, weekly, and monthly targets.
- Know how to speak and communicate with our target market of medical professionals.
- Make a noticeable contribution to new business revenue.

This position is for highly motivated individuals who are target driven.

**Note**: The job specification provided above is a general outline of the requirements expected for a contact center agent role. Actual job specifications might vary based on specific organizational needs and requirements.