Customer Service Representative

3 weeks ago


Germiston, Gauteng, South Africa Merchants Full time

Deliver Exceptional Customer Service

At Merchants, we're committed to creating meaningful and sustainable futures for our people. As a Call Centre Agent, you'll be a key part of our team, delivering exceptional customer service and ensuring our customers have a positive experience.

Key Responsibilities:

  • Provide solutions-based support to customers, addressing their queries and concerns in a timely and professional manner.
  • Ensure all communication is clear, concise, and respectful, maintaining a professional tone and language.
  • Take ownership of customer issues, escalating them when necessary and providing follow-up action to ensure resolution.
  • Stay up-to-date with product, system, and process knowledge to provide accurate and informed support.
  • Adhere to scheduled shifts, rostered start times, and break times, ensuring seamless customer service delivery.

Requirements:

  • Matric/NQF equivalent
  • 6 months Contact Centre experience or 6 months customer service experience
  • Navigation of a PC & Windows application
  • MS Excel & Outlook Numeracy – addition & subtraction, formula for calculating %
  • Fluent in English and another official South African language preferably Afrikaans, isiZulu, seSotho
  • Able and willing to work rotational shifts
  • General understanding of the NCA
  • Valid driver's license (advantageous)

About Merchants:

We're a company that values our people and strives to create a culture of continuous learning and development. Our vision is to create meaningful and sustainable futures for our people, and we're committed to delivering exceptional customer service to our customers.



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