Customer Service Representative
3 weeks ago
Deliver Exceptional Customer Service
At Merchants, we're committed to creating meaningful and sustainable futures for our people. As a Call Centre Agent, you'll be a key part of our team, delivering exceptional customer service and ensuring our customers have a positive experience.
Key Responsibilities:
- Provide solutions-based support to customers, addressing their queries and concerns in a timely and professional manner.
- Ensure all communication is clear, concise, and respectful, maintaining a professional tone and language.
- Take ownership of customer issues, escalating them when necessary and providing follow-up action to ensure resolution.
- Stay up-to-date with product, system, and process knowledge to provide accurate and informed support.
- Adhere to scheduled shifts, rostered start times, and break times, ensuring seamless customer service delivery.
Requirements:
- Matric/NQF equivalent
- 6 months Contact Centre experience or 6 months customer service experience
- Navigation of a PC & Windows application
- MS Excel & Outlook Numeracy – addition & subtraction, formula for calculating %
- Fluent in English and another official South African language preferably Afrikaans, isiZulu, seSotho
- Able and willing to work rotational shifts
- General understanding of the NCA
- Valid driver's license (advantageous)
About Merchants:
We're a company that values our people and strives to create a culture of continuous learning and development. Our vision is to create meaningful and sustainable futures for our people, and we're committed to delivering exceptional customer service to our customers.
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