Customer Services Executive
7 months ago
**About us**
Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide.
Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.
Our values of Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, underpin the work that we do and act as a reminder of why we do, what we do. We are looking for people who can embrace our values and live them every day.
**Role summary**
Exodus values its strong reputation for quality products and excellent customer service. The Customer Services team is dedicated to swiftly resolving customer issues related to holidays, accidents, or complex queries. Despite a low complaint rate, the focus is on timely and accurate responses to feedback. The role involves collaborating with the team, analysing customer concerns, and actively contributing to improving overall customer experience by relaying feedback to relevant colleagues.
**What you will be doing**:
- Discuss issues raised by our customers with relevant departments. Often involving in depth review of a trip, incident or customer experience with our product managers and their global network of local operators.
- Responding to our customers in writing or by telephone within our targeted time limit
- Assess levels of compensation with the Customer Services Manager and process refunds
- Assist with acknowledging and logging all correspondence received by the department
- Answer queries and write letters for insurance claims
- Coordinate the process that delivers and reports on our Customer Services Questionnaires.
- Undertake any other general administration when required
- Ensure that any safety concerns or issues raised or discovered are immediately acted on and reported to the business in the required manner.
**What we are looking for**:
- Experience in long-form writing
- Previous customer service experience
- Demonstrable passion and excitement for the adventure travel industry and some knowledge of the areas we travel
- Ability to critically analyse issues and propose remedies in a clear and succinct manner
- Experience using Microsoft Word, Excel and Outlook
- Excellent grammar and written communication skills with an ability to produce long-form writing that is professional, clear and addresses all relevant points raised
- Ability to work independently to tight response times and prioritise workload while maintaining a flexible and proactive approach
- A calm and empathic manner
**Our dedication to equity, diversity & inclusion**
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.
We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly advise us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
LI-CM1 #LI-HYBRID
-
Customer Services Executive
7 months ago
Cape Town, South Africa Exodus Full time**Are you ready to embark on a career where every day brings new challenges and opportunities? We're on the lookout for a dynamic and dedicated individual to join our team in Cape Town as a Customer Services Executive!** Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies...
-
Customer Services Coordinator Imports
7 months ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...
-
Customer Services Executive
2 days ago
Cape Town, South Africa Exodus Full time**We are thrilled to be seeking a self-motivated Customer Services Executive with a love of adventure travel to join our Exodus Travels team in Cape Town!** Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and...
-
Customer Services Executive
7 months ago
Cape Town, South Africa Exodus Full time**About us**: Our mission is simple, to Improve life through travel. Headwater Holidays sits within the Exodus Travels business which is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. The Adventure brands of Headwater, Exodus, and Sawadee are nestled amongst the...
-
Customer Support Executive
1 week ago
Cape Town, South Africa InfyStrat Software Services Full timeGreetings from Infystrat Software Services !! We are hiring Customer support representative for our MNC client, Cape town - Provide information about services or products - Provide clarifications on processes - Explain billing analysis - Handle complaints - Record details of inquiries, comments or complaints, transactions or interactions and take action...
-
Customer Service Executives X 2
1 week ago
Cape Town, South Africa Potentiam Full timePotentiam is recruiting for Customer Service Executives x 2 for our UK client, in the B2B energy/utilities sector You will join the current Customer Service team based in our Cape Town office In this position, you would be the first point of contact for any customer (internal and external) who has a question or an issue with a product or service. You would...
-
Customer Service Representative
2 days ago
Cape Town, South Africa InfyStrat Software Services Full timeWe are hiring Customer Service representative - Provide information about services or products - Provide clarifications on processes - Explain billing analysis - Handle complaints - Record details of inquiries, comments or complaints, transactions or interactions and take action accordingly - Inform about payments or arrange billings settlements - Refer...
-
Customer Services Executive
21 hours ago
Cape Town, South Africa LE BOAT Full time**_At a glance_** - As a Customer Service Executive, you will keep the Customer at the heart of everything you do and will do everything you can to help deliver the best possible Customer experience. You will be a key support member of the Customer Service’s team whose purpose is: _ - _To effectively manage complaints, maximising service value and...
-
Swedish Speaking Customer Service Executive Job
9 hours ago
Cape Town, South Africa Language Recruiters Full timeWe have an exciting new **job** opportunity for a **Swedish speaking Customer Executive** to join a leading award winning global eCommerce company and **work remotely in South Africa**. Their mission is to be Earth’s most customer-centric company, and their award-winning Customer Service team plays a crucial role in achieving that mission. They will equip...
-
Customer Service/compliance Agent
4 days ago
Cape Town, South Africa GQM Services Full time**MUST HAVE** - Good communication skills. - Empathy. - Adaptability. - Dependability. - Problem-solver. - Time - management. - Emotional maturity. - Must be vocal. **MUST BE ABLE TO** - Work under pressure. - Able to think fast and out of the box. - Flexible and adaptable. - Fast-learner. - Able to be assertive when needed. - Reliable. - Trustworthy. -...
-
Sales and Customer Service Manager
7 months ago
Cape Town, South Africa Continuum Personnel Services Full time**Overview**: **Responsibilities**: **Sales Management**: - Develop and implement strategic sales plans to achieve company targets. - Lead the sales team to drive revenue growth and meet or exceed sales quotas. - Identify new business opportunities and markets for expansion. - Build and maintain strong relationships with key clients and partners. - Analyze...
-
Customer Service Agent
7 months ago
Cape Town, South Africa Fidelity Services Group Full time**Overall Purpose of the Job**: Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. **Responsibilities**: - Giving advice to prospective customers of the various Umsuka products on offer. - Addressing and resolving client...
-
Customer Service Line 2
4 months ago
Cape Town, South Africa Fidelity Services Group Full time**MAIN PURPOSE OF JOB**: **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Knowledge of administrative procedures - Knowledge of security industry beneficial **Responsibilities and Duties (not limited to)**: - Receive and process cancellations. - Handle incoming calls or enquiries from...
-
Sales & Customer Service Executive
2 weeks ago
Cape Town, South Africa ABC Worldwide Full time**Customer Service Advisors (USA), Cape Town** **Key Responsibilities**: - Handle majorly inbound and outbound (small ratio) - Process new business, renewals, amendments and cancellation of policies and change details as needed - Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives - Seize...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa Numeral Financial Services Group Full timeAbout the RoleWe are looking for a Customer Service Representative who can provide exceptional service to our guests. The ideal candidate will have previous experience in a similar role, preferably in hospitality or property management, and possess excellent communication and interpersonal skills.The successful candidate will be responsible for greeting and...
-
Customer Operations Executive
2 weeks ago
Cape Town, South Africa Quark Full time**We are excited to be seeking a motivated customer service professional to join our Customer Experience team as a Customer Operations Executive for Quark Expeditions!** Quark Expeditions is the world leader in polar adventure travel. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage...
-
Customer Services Executive
2 weeks ago
Cape Town, South Africa Le Boat Full time**_Mitarbeiter zur Unterstützung des Kundenservice_** **_Unternehmen:_**_ Le Boat_ **_Standort:_**_ Flexibel, jedoch mit Zugang zu einer Le Boat-Basis oder einem Le Boat-Büro. Home-Office ist bei geeigneter Internet-/Telefonanbindung möglich._ **_Abteilung:_**_ Kundenservice_ **_Vertragsart:_**_ Zeitvertrag von Mitte April bis Mitte November - 20...
-
Customer Service Manager
7 months ago
Cape Town, South Africa CaRRoL BoYeS Full timeCarrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...
-
Onecare Service Agent
7 months ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**JOB PURPOSE**: As ONECare Service Agent you are responsible for providing frontline responses to queries from our ONECare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. You assist our SME clients with advice and solutions or educate and guide them in using ONE's growing range of customer...
-
Customer Service Agent
4 months ago
Cape Town, South Africa WNS Global Services Full time**Company Description** WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work...