Patient Coordinator

5 months ago


Johannesburg, South Africa Tooth Club Full time

**Job Advert: Call Handler - Tooth Club Dental Practice**

Are you a people person with a passion for exceptional customer service? Are you looking to make a positive impact in the healthcare industry? If so, Tooth Club Dental Practice has the perfect opportunity for you. We're seeking a dedicated and friendly Call Handler to join our team in South Africa.

**About Us**:
Tooth Club is a leading dental practice dedicated to providing top-notch dental care in a warm and welcoming environment. We take pride in our commitment to patient satisfaction and aim to deliver a seamless experience from the moment they reach out to us. As an Call Handler, you'll be an integral part of our patient-centric team, helping us deliver smiles, one call at a time.

**Key Responsibilities**:

- **Answering Calls**: Professionally and promptly answer inbound calls from patients, addressing their inquiries, appointment requests, and concerns.
- **Patient Assistance**: Provide accurate and friendly information about our dental services, appointment availability, and answer general questions about dental procedures.
- **Scheduling**: Efficiently manage and schedule patient appointments using our practice management software.
- **Records Maintenance**: Maintain accurate and up-to-date patient records in our system.
- **Empathy**: Show genuine care and empathy towards patients' needs, ensuring their concerns are heard and addressed with sensitivity.
- **Team Collaboration**: Collaborate with our dental team to ensure seamless communication and patient care.

**Requirements**:

- Preferred Dental Experience
- Strong communication skills, both written and verbal.
- Exceptional customer service and interpersonal skills.
- Ability to multitask and stay organized.
- Proficient computer skills, including familiarity with dental practice management software (experience is a plus).
- A friendly and empathetic disposition.
- A commitment to maintaining patient confidentiality and privacy.
- Previous experience in a similar role or in the healthcare industry is advantageous but not mandatory.

**Benefits**:

- Competitive salary ZAR 5500.00
- Comprehensive training and support
- A positive and collaborative work environment
- Opportunities for career growth and development
- A chance to make a difference in patients' lives

If you're ready to join a passionate team that values patient care and smiles, we encourage you to apply. Please send your resume and a cover letter outlining your relevant experience

At Tooth Club Dental Practice, we believe that exceptional patient care starts with the first phone call. Join us in making a difference in the lives of our patients, one call at a time

**Salary**: R5,500.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you work 10am - 10pm 5days a week including weekends?

**Experience**:

- Dental: 2 years (required)



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