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Technical Advisor

1 month ago


Johannesburg, South Africa Engen Full time

**Purpose of the Job**:

- To provide high quality technical advice and services in the field in support of the sale and marketing of Lubricants to end users

**Who You Are**:

- You are and innovative and dynamic engineering professional who works well with teams of people and other stakeholders.
- You have built a reputation for strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of internal and external customers.
- You are action oriented and able to take on new opportunities and tough challenges with purpose, urgency and discipline.
- You take responsibility, ownership and action on task and challenges and are accountable for the results.
- You are an expert at product technical knowledge, understanding fuels, applicable test methods and analysis testing.
- You are passionate about actively learning through experimentation when undertaking new problems and able to learn as you go when facing new situations and challenges.
- You have excellent problem-solving skills, good presentation skills and great verbal and written communication with attention to detail.

**What you’ll have done before**:
**Baseline**:

- NQF Level 6 (Diploma in Chemical Engineering or related)
- At least 3 years in the petroleum industry
- Product technical knowledge of fuels and the petroleum industry.
- Experience working with a dynamic multidiscipline team, external and internal customers.
- Excellent problem-solving and presentation skills.
- Great verbal and written communication with attention to detail.

**Advantageous**:

- BSC or B Tech in Chemical Engineering or similar
- Ability to work successfully in an ever-changing environment and navigate ambiguity
- Demonstrated ability to deliver business relevant results
- Relevant knowledge and experience with chemical products.

**What you’ll be doing**:

- Technical customer support & queries (including CSC)
- Provide frontline technical support for Fuels & Chemical products through knowledge sharing, value-added advice, product recommendations.
- identifying new opportunities in the field and providing solutions to enhance profitable sales.
- Assist Sales teams to improve profitability through technical support, benefit selling and training
- Keep customers updated on new products, technology changes and technical trends

Product Training
- Provide Fuels & Chemicals product related training to customers and customer service teams to ensure competence, reduce claims and maximize offering to customers.
- This includes the training for customers, marketing and sales teams on new products.

Claims, Investigations & RCA's
- Ensure satisfactory resolution of customer technical product complaints and claims by recording of incidents, investigating, analysing, reporting and provide solutions to minimize complaints in collaboration with HSEQ to ensure legal compliance and safeguard the company’s interest.

Technical material development
- Maintain and review of technical content such as product datasheets, product handbook, technical briefs, marketing technical claims, proof of performance and training material in line with latest technology, new product development, certification and specification changes to ensure optimum marketing opportunities and relevance.

Validation programs
- Execution and management of validations programs as part of the development of new products or improvement of existing products performance criteria to obtain, enhance or protect the value at nominated and own accounts.

**Additional Information**:
Location: Johannesburg

**Job Advert Closing Date**: All job adverts close five days after date posted

**Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.**

**Important Information**:

- The appointment will be made in line with Engen's Employment Equity Strategy.
- Engen reserves the right not to make an appointment.

**Job Segment**:Chemical Engineer, Engineer, Engineering