Parts Advisor

4 weeks ago

Johannesburg, South Africa Simplified Recruitment & Consulting Full time

**Job Summary**:
The main responsibility of a Parts Advisor is to maintain a well-organized and cost-efficient warehouse and to promote and sell the products of the warehouse. Thus ensuring a high level of parts availability and supporting increased parts sales. This is achieved by working proactively with internal and external customers on a daily basis.

**Duties and Responsibilities**:
**Contribute to the Parts business & Customer relations** -Supporting parts sales to external & internal customers. Contributing to the development of customer relationships through the provision of excellent customer service:

- Interpret customer needs and advise the right parts to ensure their needs are met.
- Create offers by verifying customer needs, translating them into customer tailored solutions which lead to over-the-counter sales.
- Deliver outstanding customer service by way of exceptional communication.
- Support ongoing as well as upcoming technical and sales campaigns.
- Explores opportunities and takes action, striving to go beyond what is required or expected. Takes own initiative and avoids being reactive.
- Report and follow up lost sales in a systematic way.
- Work alongside and support the Service Advisor when needed

**Support Parts availability** - Securing the availability of the right parts at the right time for the internal & external customers:

- Make sure that parts are binned and available within shortest possible lead time. Make sure that cross dock shipments (reserved orders) are handed over as soon as possible after goods receipt.
- Pre-picking parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick up
- Planning forthcoming work and parts needs with the workshop in good time
- Manually pre-order parts from suppliers based on planned work
- Ship parts on time

**Support Parts operations compliance** - Contribute to the running of a well organised and cost efficient parts operations, maintaining a high standard of cleanliness, fulfilling both internal and external customer needs:

- Understand and work according to parts related DOS standards
- Understand and work according to the Dedicated Customer Services Global Standards
- Handle Incoming Goods
- Order parts based on customers’ needs
- Maintain a neat and tidy warehouse
- Handling of returns, organize the return of cores, packaging material, warranty and bought back goods
- Make proposals to improve processes.
- Provide technicians with parts related technical support and other information to ensure they are continuously updated.

**Qualifications and Expereince**:

- High school education
- Technical experience
- Relevant work experience in automotive Industry/warehouse environment
- Driver license B
- Fork Lift License
- Experience from service sector.

**Competencies**:
**General Competencies**:

- **Business perspective** - Using an understanding of business issues, processes and outcomes to enhance business performance.
- **Customer Understanding**:

- Demonstrates understanding of customers, their commercial offerings, industry, business, motivational drivers and needs. Understands how Scania can contribute to the optimization of customer profitability.
- **SHE - **Understands the importance of and follows the safety and health policies, procedures and regulations. Contributes to a sustainable work environment for all fellow employees.

**Personal Competencies**:

- **Communication - **Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
- **Customer Focus -**Providing service excellence to internal and/or external customers.
- **Initiative - **Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- **Planning & Organizing - **Reaching goals that are central to organizational success by making and following plans and allocating resources effectively.
- **Problem Solving - **Understands the need and the importance in finding customer solutions. Ensures that the solutions found are easy to implement, cost effective and customer friendly.
- **Teamwork - **Working collaboratively with others to achieve organizational goals.

**Applicable process, standards and guidelines**:

- Complying with SHE regulations
- Complying with SRS and DOS regulations
- DCS: Dedicated Customer Service
- Parts process
- Workshop Process

**Interfaces**:

- **Receives Information from**: Customers, Parts Supervisor, Foreman, Service Advisor; Technicians, Service Manager, Sales Back Office, Warehouse Manager Business Units
- **Provides Information to**: Customers, Parts Supervisor, Foreman, Service Advisor; Technicians, Service Manager, Sales Back Office, Warehouse Manager Business Units
- **Initiates Tasks to**: Customers, Service Advisor
- **Receiver of Results from Role**: Customers, Parts Supervisor, Foreman, Service Advisor; Technicians, Service Manager, Sales Back Office

Application Q

  • Service Advisor

    2 weeks ago

    Johannesburg, South Africa First Degree Recruitment Full time

    **Service advisor / Aftersales consultant** Vacancy for a Vehicle Service advisor with a vehicle dealership in the Northern Parts of Johannesburg **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles,...

  • Financial Advisor

    4 weeks ago

    Johannesburg, South Africa Innoradix Financial Planning Full time

    Financial Advisor Join our dynamic team as a Financial Advisor and unlock a rewarding career in the finance industry. We are seeking individuals with a proven track record, holding a matric, valid license, and equipped with a car and laptop. No experience needed. Training will be provided. Qualifications as R.E5 and NQF5 are added bonuses, showcasing your...

  • Master Service Advisor

    3 weeks ago

    Johannesburg, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our busy automotive vehicle dealer client based in Gauteng currently holds a vacancy for a Master Service Advisor with Toyota experience. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service. Specific Role Responsibilities - To coordinate the...

  • Financial Advisor

    4 weeks ago

    Johannesburg, South Africa OneSpark Full time

    Are you a Financial Advisor ready to take your career to new heights? Join **OneSpark**, South Africa’s most innovative insurance brand, in partnership with **Dis-Chem**, one of the nation’s leading healthcare retailers. At OneSpark, we’re not just about selling insurance - we’re about transforming lives and **daring to make the impossible,...

  • Financial Advisor

    1 week ago

    Johannesburg, South Africa Cornerlife Intermediaries Full time

    Do you think you got what it takes to be a financial advisor? become a part of our team today. **Financial Advisor** - An ambitious Financial Advisor who loves people and financial planning. - Driven, open to learning new things, - always looking for ways to leave people better than you found them. **Description of job Duties** - You’ll have a "track to...

  • Technical Underwriting Advisor

    6 days ago

    Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Our TeamAs a Technical Underwriting Advisor at Santam Insurance, you will be part of a highly skilled and dedicated team that works together to manage risk and deliver exceptional results. Our team is passionate about providing excellent customer service and is committed to ensuring that our clients receive the best possible outcome.We are looking for an...

  • Financial Advisor

    4 weeks ago

    Johannesburg, South Africa Corner Life Insurance Full time

    Do you think you got what it takes to be a financial advisor? become a part of our team today. **Financial Advisor** - An ambitious Financial Advisor who loves people and financial planning. - Driven, open to learning new things, - always looking for ways to leave people better than you found them. **Description of job Duties** - You’ll have a "track to...

  • Lecturer: Mercantile Law

    3 weeks ago

    Johannesburg, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head Of Faculty **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Sales Advisor

    4 weeks ago

    Johannesburg, South Africa LegalWise South Africa Full time

    Are you a dynamic and driven individual with a passion for sales? Do you thrive in a fast-paced environment where your efforts directly impact success? If so, we want YOU to join our team as a Sales Advisor at LegalWise! At LegalWise, our legacy spans over three decades, during which we have remained steadfast in our commitment to providing access to...

  • Service Advisor

    2 weeks ago

    Johannesburg, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our well known automotive vehicle dealer client based in Johannesburg currently holds a vacancy for Service Advisor with Audi/VW experience. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service. Specific Role Responsibilities: - Update service...

  • Service Advisor

    3 days ago

    Johannesburg, South Africa GP Consult Full time

    Gauteng, JHB - Eastern Suburbs - R 15000 - R 16000 Monthly Basic Salary (Medical + Provident ) Service Advisor - Kempton Park - Greeting customers and assisting with queries - Opening of Estimates and Job cards for work to be done - Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive...

  • Sales Advisor

    3 weeks ago

    Johannesburg, South Africa LegalWise South Africa Full time

    Are you a dynamic and driven individual with a passion for sales? Do you thrive in a fast-paced environment where your efforts directly impact success? If so, we want YOU to join our team as a Sales Advisor at LegalWise! At LegalWise, our legacy spans over three decades, during which we have remained steadfast in our commitment to providing access to...

  • Customer Service Advisor

    2 weeks ago

    Johannesburg, South Africa Hutech Head Office Full time

    **Position: Customer Service Advisor** **Industry: Automotive** **Location: Boksburg, Gauteng** **Salary: Market related** Introduction: The Customer Service Advisor oversees all aspects of the customer interaction process in the After Sales component. **Minimum Requirements**: - Minimum of a Matric/Grade 12, a recognised tertiary qualification will be...

  • Financial Advisor

    3 weeks ago

    Johannesburg, South Africa SPECD (Pty) Ltd Full time

    Gauteng, JHB - Northern Suburbs - (Market related) **We are looking for FINANCIAL ADVISORS for one of our clients, a financial services organisation that operates in the healthcare, life insurance, short-term insurance, long-term savings, banking and wellness markets.** **Job Title**:Financial Advisor **Employment Type**: Hybrid **Work Location**:...

  • Remote Financial Advisors Jhb

    1 week ago

    Johannesburg, South Africa Job Crystal Full time

    A financial planning group is looking for a results-driven Financial Advisor to be responsible for providing financial advice to clients on retirement planning, investing for the future, saving for education, and life insurance protection. The Insurance Advisor will generate leads, meet with clients, complete a financial needs analysis, and present them with...

  • Experienced Financial Advisor

    4 days ago

    Johannesburg, South Africa Morebo Full time

    **Experienced Financial Advisor**: **Purpose of the Job**: Join Our Team as an Experienced Financial Advisor! A leading and dynamic financial services firm is actively seeking a highly skilled and experienced Financial Advisor to join our talented team. If you are passionate about helping clients achieve their financial goals, possess a proven track record...

  • Service Advisor

    2 weeks ago

    Johannesburg North, South Africa SydSen Recruit Full time

    Dealership Service Advisor - Johannesburg North A fast growing motor vehicle brand is currently looking for a **Service Advisor** to join their growing team. **Requirements**: - Reside in the Jhb North OR West Rand of Gauteng - Automotive knowledge and experience in the same role - Drivers license **Duties**: - **Customer Interaction**: Greeting...

  • Service Advisor

    3 weeks ago

    Johannesburg North, South Africa SydSen Recruit Full time

    Service Advisor - Johannesburg North, Gauteng Are you passionate about delivering exceptional service in the automotive industry? Our client is seeking a dynamic individual to fill the role of Service Advisor at their dealership. **Main Purpose of the Job**: - Provide excellent service by understanding customer needs, offering advice, and delivering...

  • Virtual Advisor Support Specialist

    16 hours ago

    Johannesburg, Gauteng, South Africa Absa Group Limited Full time

    About the RoleAs an Absa Group Limited employee, you will be part of a dynamic team that drives business growth through exceptional customer service. The Virtual Distribution Customer Service Consultant position requires strong communication and interpersonal skills to effectively collaborate with Virtual Advisors and AIFA's.Responsibilities...

  • Financial Advisor

    3 weeks ago

    Johannesburg, South Africa SureX Full time

    **Job Overview**: **Date Posted**: Posted 22 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Financial Advisor- **Education Level**: High School / Matric- **Job Level**: Junior- **Minimum Experience**: 0 - 1 Years**Financial Advisor job vacancy in Johannesburg.**: We are a leading financial services company committed to providing top-notch...