Parts Advisor

5 days ago

Johannesburg, South Africa Simplified Recruitment & Consulting Full time

**Job Summary**:
The main responsibility of a Parts Advisor is to maintain a well-organized and cost-efficient warehouse and to promote and sell the products of the warehouse. Thus ensuring a high level of parts availability and supporting increased parts sales. This is achieved by working proactively with internal and external customers on a daily basis.

**Duties and Responsibilities**:
**Contribute to the Parts business & Customer relations** -Supporting parts sales to external & internal customers. Contributing to the development of customer relationships through the provision of excellent customer service:

- Interpret customer needs and advise the right parts to ensure their needs are met.
- Create offers by verifying customer needs, translating them into customer tailored solutions which lead to over-the-counter sales.
- Deliver outstanding customer service by way of exceptional communication.
- Support ongoing as well as upcoming technical and sales campaigns.
- Explores opportunities and takes action, striving to go beyond what is required or expected. Takes own initiative and avoids being reactive.
- Report and follow up lost sales in a systematic way.
- Work alongside and support the Service Advisor when needed

**Support Parts availability** - Securing the availability of the right parts at the right time for the internal & external customers:

- Make sure that parts are binned and available within shortest possible lead time. Make sure that cross dock shipments (reserved orders) are handed over as soon as possible after goods receipt.
- Pre-picking parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick up
- Planning forthcoming work and parts needs with the workshop in good time
- Manually pre-order parts from suppliers based on planned work
- Ship parts on time

**Support Parts operations compliance** - Contribute to the running of a well organised and cost efficient parts operations, maintaining a high standard of cleanliness, fulfilling both internal and external customer needs:

- Understand and work according to parts related DOS standards
- Understand and work according to the Dedicated Customer Services Global Standards
- Handle Incoming Goods
- Order parts based on customers’ needs
- Maintain a neat and tidy warehouse
- Handling of returns, organize the return of cores, packaging material, warranty and bought back goods
- Make proposals to improve processes.
- Provide technicians with parts related technical support and other information to ensure they are continuously updated.

**Qualifications and Expereince**:

- High school education
- Technical experience
- Relevant work experience in automotive Industry/warehouse environment
- Driver license B
- Fork Lift License
- Experience from service sector.

**Competencies**:
**General Competencies**:

- **Business perspective** - Using an understanding of business issues, processes and outcomes to enhance business performance.
- **Customer Understanding**:

- Demonstrates understanding of customers, their commercial offerings, industry, business, motivational drivers and needs. Understands how Scania can contribute to the optimization of customer profitability.
- **SHE - **Understands the importance of and follows the safety and health policies, procedures and regulations. Contributes to a sustainable work environment for all fellow employees.

**Personal Competencies**:

- **Communication - **Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
- **Customer Focus -**Providing service excellence to internal and/or external customers.
- **Initiative - **Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- **Planning & Organizing - **Reaching goals that are central to organizational success by making and following plans and allocating resources effectively.
- **Problem Solving - **Understands the need and the importance in finding customer solutions. Ensures that the solutions found are easy to implement, cost effective and customer friendly.
- **Teamwork - **Working collaboratively with others to achieve organizational goals.

**Applicable process, standards and guidelines**:

- Complying with SHE regulations
- Complying with SRS and DOS regulations
- DCS: Dedicated Customer Service
- Parts process
- Workshop Process

**Interfaces**:

- **Receives Information from**: Customers, Parts Supervisor, Foreman, Service Advisor; Technicians, Service Manager, Sales Back Office, Warehouse Manager Business Units
- **Provides Information to**: Customers, Parts Supervisor, Foreman, Service Advisor; Technicians, Service Manager, Sales Back Office, Warehouse Manager Business Units
- **Initiates Tasks to**: Customers, Service Advisor
- **Receiver of Results from Role**: Customers, Parts Supervisor, Foreman, Service Advisor; Technicians, Service Manager, Sales Back Office

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