Rsa - Travel Consultant with Amadeus Experience
2 days ago
**Job no**: 511451
**Brand**: Flight Centre
**Work type**: Full time
**Location**: Durban South
**Categories**: Leisure Travel & Retail
**Job title**:
**Flight Centre Experience Travel Consultants**
**Purpose**:
The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert
knowledge to our customers to grow Flight Centre’s market share and win customers
**Primary duties and responsibilities (KRAs)**
- Sales Ability:
- Follow the OBW sales process
- Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
- Strong conversion ratio through pricing, product offerings, up
- selling and customer service.
- Product Expertise:
- In depth knowledge of your TOP 5 destinations in store
- In depth knowledge of your TOP 3 customers personas in store
- Continuous self-development on preferred Helio product
- Experts in air and land product - whole-tailing
- Participating in all product webinar and training to stay up to date with complexity of travel
- Customer experience
- Strong customer engagement driven through person to person ethos
- Customer relationship management to promote the FCB brand
- Increase following on all social media channels
- Seamless Customer experience online and offline
- Following and ensuring pricing strategy to gain market share
- Systems and processes:
- Follow OBW procedures to mitigate risk within business
- Drive air and land pricing strategy
- Embrace technology and automation within FCB
- OBW processes of systems implemented
**Hierarchy**:
Area Leader and FCB General Manager
**Job Requirements**
**Education and qualification**:
**Minimum requirements**
**Added advantage**
Matric
Tertiary qualification - advantageous
**Experience**:
- SA citizen/Relevant working visa
- 1 - 2 years Travel Consultant experience
- Amadeus experience
- Travel experience - advantageous
**Other**:
**Location**:
Located at the store
Travelling:
Determined by business needs
Office hours:
Determined by business needs
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