Travel Representative

4 weeks ago


Durban, South Africa Initiate international Full time

We have an exciting job opportunity for a Travel Representative to join a prestigious international travel brand and work in Durban. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer amazing benefits, career advancement, numerous opportunities to visit their international clients and/or one of their global locations for top performers, rewards & recognition - team incentive budget, annual excellence awards, and much more Join this multi-cultural work environment with colleagues from all over the world today

Your key job responsibilities as the Travel Representative in Durban:

- Assist passengers with pre & post flight departure travel-related queries in customer relations department
- Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
- Full product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels

Requirements for this Travel Representative job in Durban:

- Minimum of 2 years’ experience working on a GDS System (Amadeus or Sabre )
- English Verbal & Written skills essential
- Permanent residence permit or South African ID holders only
- Flexibility to work shifts. Weekends may apply
- Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
- Excellent Computer literacy & technical skills
- Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
- Own transport
- No criminal record



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