Pa/client Liaison

5 months ago


Durban, South Africa Workspace Recruitment Full time

**Job Title: Personal Assistant/Client Liaison**

**Company**: High-End Mirror Manufacturing Company

**Location**: Durban

**Overview**:
**Responsibilities**:
**Client Facing**:

- Act as the primary point of contact for both new and existing Arkivio clients.
- Guide clients through the entire Arkivio client journey, from onboarding to final delivery and after-sales.
- Maintain a high level of communication, ensuring Arkivio is presented as a luxury brand.
- Handle client queries, gather necessary information, and prepare and send quotes.

**Workshop Communications**:

- Input orders into the ERP system and ensure accurate tracking.
- Follow up on orders when necessary, managing any issues that may arise.
- Channel feedback from the workshop to the relevant stakeholders.

**Attributes Required**:

- Exceptional communication skills with an ability to comprehend client needs and provide articulate responses.
- Understanding of process optimization, building work into efficient templates, and continuously improving procedures.
- Flexibility and confidence to navigate both client-facing interactions and factory floor communications.
- Ambition to grow within the role, coupled with an understanding of the dynamic nature of small to medium-sized businesses.

**Daily Tasks**:

- **Client Quoting Process (60%)**: Answer queries, gather information, and prepare and send quotes.
- **Order Processing (5%)**: Input orders into the ERP system.
- **Order Management (5%)**: Manage any issues with orders.
- **Basic Bookkeeping (


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