Client Liaison/pa
7 months ago
**Overview**:
**Responsibilities**:
**Client Facing**:
- Act as the primary point of contact for both new and existing Arkivio clients.
- Guide clients through the entire Arkivio client journey, from onboarding to final delivery and after-sales.
- Maintain a high level of communication, ensuring Arkivio is presented as a luxury brand.
- Handle client queries, gather necessary information, and prepare and send quotes.
**Workshop Communications**:
- Input orders into the ERP system and ensure accurate tracking.
- Follow up on orders when necessary, managing any issues that may arise.
- Channel feedback from the workshop to the relevant stakeholders.
**Attributes Required**:
- Exceptional communication skills with an ability to comprehend client needs and provide articulate responses.
- Understanding of process optimization, building work into efficient templates, and continuously improving procedures.
- Flexibility and confidence to navigate both client-facing interactions and factory floor communications.
- Ambition to grow within the role, coupled with an understanding of the dynamic nature of small to medium-sized businesses.
**Daily Tasks**:
- **Client Quoting Process (60%)**: Answer queries, gather information, and prepare and send quotes.
- **Order Processing (5%)**: Input orders into the ERP system.
- **Order Management (5%)**: Manage any issues with orders.
- **Basic Bookkeeping (
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