Travel Specialist: Direct Reservations
2 weeks ago
We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join
**KEY OUTPUTS**:
- Creative and out of the box planning and designing of itineraries
- Processing of reservations from quote to finalising, including reservations, invoicing and travel
documents
- Professional servicing of our dynamic direct guests
- Proactive selling of our products and services ensuring the best possible safari for the guest
- Saturday duty and cell phone duty on a rotation basis
- Public holiday duty and cell phone duty on a rotation basis
- Working hours - shift work required (07:00 - 15:30 & 09:30 - 18:00) on rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- An independent, curious and “can do it” nature
- Upholding the cornerstones of the company... Care of the people, Care of land, Care of the wildlife
**KNOWLEDGE REQUIRED**:
A good knowledge on any of the destinations that the company promotes - Tanzania, Kenya, Zanzibar,
Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
- A good knowledge on FIT and Groups policies and procedures
- A good knowledge of company Safari Offers
- Communication skills and a good command of the English language
- Tourplan reservations system, added advantage
**SKILLS & ECPERIENCE REQUIRED**:
Time & desk management
- Computer aptitude
- Understanding of travel industry
- Attention to detail
- Elaborating in writing explanations or descriptions
- Exceptionally customer focused
- Creativeness, flexibility, high energy and patience
- An independent, curious and “can do it” nature
- A good knowledge on any of the destinations that the company promotes - Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
- Tourplan reservations system
- Creativeness, flexibility, high energy and patience
- Must have at least 5 years reservations experience preferably in a tour operating environment, no
hotel, car rental reservations
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