Head of Reservations

2 weeks ago

Johannesburg, South Africa Okhela Consulting Full time

**JOB TITLE: HEAD OF RESERVATIONS**

**REPORTS TO CHIEF COMMERCIAL OFFICER**

**FUNCTION RESERVATIONS LOCATION CAPE TOWN/JOHANNESBURG**

**SALARY R60k CTC**

**CLOSING DATE: 18 FEB-2024**

**PURPOSE STATEMENT** The purpose of this position is to drive high quality level services within the Reservations team. The incumbent is specifically accountable for the performance and leadership of the Reservations Team.

**Key Areas of Responsibility**
- Focusing on Service levels with attention to detail and accuracy, timeous feedback ,etc
- Problem solving and communicating with Tour Operator
- Working very closely with all Team members in Reservations
- Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. - Managing of the Reservations budget and ensuring that this is effectively implemented and managed.
- Plan and support the development of individuals’ skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.
- Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment. - Integration of systems between Reservations, Finance and Operations
- ensuring the flow of information is correct for ease of information flowing to Camps.etc.
- Managing the business reports which is generated from Tour Plan
- Ensuring all systems are fully operational e.g. Emergency weekend cell phone
- Developing reports to administer and grow the business for conversions from Provisional to confirmed
- Ensuring that we maximise our capacity of selling and ensuring limited dead beds are created
- Ensuring timeous feedback to Operators with quick turnarounds, attention to detail etc

**NB: This is not an exhaustive list of responsibilities.**

**REQUIRED QUALIFICATION**
- Matric
- Tertiary qualification in Travel and Tourism or relevant
- Minimum of 5-7 years of experience in leading and managing Reservations Team
- Knowledge of Tourplan
- Proven leadership and Management Skills - Excellent written and verbal communicate
- on skills - Strong organizational and time-management skills.

**COMPETENCIES**
- Excellent interpersonal skills.
- Leadership ability and ability to develop, motivate and mentor staff.
- Ability to assess regional/international source markets.
- Identify trends and respond accordingly with products and sales strategies that increase business, financial results and maximize market share.
- Team worker with the ability to interface (and motivate) with a variety of departments and people. - Excellent communication skills, both written and oral (public and personal).
- Self-starter, highly motivated, accountable, persistent, astute, organised, methodical, accurate and analytical.
- Deadline and result orientated

**Job Type**: Permanent

**Salary**: R60 000,00 per month

Ability to Commute:

- Johannesburg, Gauteng (required)

Ability to Relocate:

- Johannesburg, Gauteng: Relocate before starting work (required)

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