Group & Special Interest Travel Planner
2 weeks ago
**We're looking for**
An experienced Group & Special Interest Travel Planner to join our client's team. It's an exciting opportunity for a detailed professional to oversee all group reservations, including, but not limited to: travel arrangements, experiences and programmes, as well as travelling to Kenya to be on-property to run the smooth operations of these complex itineraries for their guests.
**Who are you?**
- Driven, curious, guest-focused and love creating unforgettable journeys for groups of travellers
- Have a fastidious attention to detail and delight in the alignment of even the smallest of components
- Fanatical about service and delighting guests 24/7
- Have a good working knowledge of the complexities of travel within East Africa
- Articulate both in the written and spoken word
- Motivated, proactive and doesn't need to be micro-managed
- Naturally empathetic and can easily hold others' concerns
- Work well under pressure and can keep your sense of humour in a crisis
- Can naturally assimilate the clients brand and its core values of Respect, Honesty, Courage, Joy & Ubuntu, including their approach to transparency and, most importantly, teamwork
**What's the role?**
**You will be responsible for**:
- Responding timeously and courteously to enquiries from all over the world
- Interpreting often-vague requests and translating them into travel plans
- Curating every element of an itinerary according to guests' personal preferences and tastes (and budgets)
- Hosting group bookings at the clients properties in East Africa
- Managing group terms and conditions
- Gently steering guests and trade partners through the often stressful booking process
- Converting enquiries into confirmed itineraries
- Enquiring, holding, and booking partner travel arrangements within East Africa, including air, ground transport, accommodation and other services
- Ensuring booking details are accurately reflected in the system, including quoting, invoicing, guest information and other pertinent details
- Providing real-time, internal feedback while guests are in-country
- Liaising with the finance team to ensure collections are timely, yet communicated kindly
- Ensuring system database integrity when quoting
- Other duties as directed from time to time by the Travel Manager
**Boxes to tick**
- Matric
- Tertiary Qualification
- Demonstrable knowledge of high-end East African accommodation providers & travel logistics, including well-established relationships with stakeholders
- At least 10 years of experience in the tourism or hospitality industry, including relevant experience such as a group travel planner or an on-property events planner
- Experience working with ResRequest or similar reservations or tour operating systems
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