Operation, Team Lead: Llp

5 days ago

Boksburg, South Africa DHL Full time

**BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY**

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for

**Role Outline**

To supervise the running of a safe and efficient operations needs based on committed contractual services that are;
- People Management
- Customer Relation Management
- 3rd Party Supplier Management & Stakeholder Management
- Preparing and Tracking operational performances
- Working within clear guidelines to help achieve defined outcomes for the business unit and the customer.
- Alignment with both DP DHL and Customer Compliance Procedures

**Key areas of responsibility include**:

- Responsible for managing daily operation with team, Crisis management, Issue resolution and Delivery targets
- Single point of contact to follow up on transport matters, will chase and communicate with warehouses and carriers for resolution and inform stakeholders accordingly. Providing full visibility on daily basis.
- Supplier, Carrier and overall KPI preparation, tracking to attend KPI meetings with Management Team. Power PI tool is a plus
- Implement and supervise the adherence of up to date processes, work instructions, standard operating procedures and associated forms to achieve prescribed outputs
- Having strong customer relationships management skills
- Preparing and updating SOP's, flow charts, managing daily operational audits, new task implementations and process improvements.
- To support the FBAP Team by providing operational input into Carrier Reviews and validation of the tender process input and output
- To monitor, manage and inform all related parties on time for all operational related costs; i.e upcharges, extra costs, demurrages, detention, storage costs etc. In case of any issue then to manage dispute resolution with the operational improvement.
- Team management (coaching, performance reviews, one to one meetings, H.R. Related issues, DHL yearly people management, work load analysis etc)
- To coach Operational Team about proactive solution and operational improvements
- Career management of the operational team based on DHL Procedures

**Qualifications/ Skills/Competencies/Experience**
- Matric (Essential)
- Good standard of Education (A level or above)
- Microsoft Office Programs knowledge (Outlook and Excel must, Power BI knowledge is a plus),
- Advanced knowledge of Excel
- Shipping documentation knowledge (Commercial Invoice, Freight Invoice, ATR, Certificate of Origin, Bill of Lading, etc.)
- Experience in Oracle Transport Management System (OTM) is a plus
- Minimum 4 years Import, Export, International Logistics and Supply Chain operations knowledge
- Have good knowledge geographical information about region of dedicated markets
- Clear understanding of KPI (Key Performance Indicator) and basic knowledge of KPI preparation
- Good all around knowledge of Logistics principals and practices
- Experience supervising the running of a safe and efficient operation, working within clear guidelines to help achieve defined outcomes for the site and the customer

**Competencies & Skills**
- Creates inspiring strategies and achievable goals.
- Gets done what has to be done.
- Knows what he/she needs to deliver and what the result should be. should be clear and communicated to
- Targets should be clear to those who will contribute to success and progress should be monitored regularly.
- To ensure successful delivery, the right tools and support are provided to those who need them.
- Everyone has different skills and capabilities. He/She recognises his/her own strengths and those of his/her teams & colleagues.
- Makes work meaningful.
- Able to explain why something needs to be done and connect this to the value that is created for our customers, our colleagues and our business
- Trust holds everything together.
- Trusts his/her team and his/her colleagues.
- Increases trust reduces uncertainty, strengthens stability and delivers greater teamwork.
- Gives people his/her trust and gives them responsibility.
- Does the important stuff first. Stops the rest.
- We all have very busy jobs and many demands upon our time. Ensures that he/she focuses on the most important things.
- Ensures that himself/herself and his/her teams know what the priorities are and keep the focus on these.
- Turns roadblocks into stepping stones.
- Can deal with unc

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