Inbound Manager

1 week ago


Johannesburg, South Africa Sydsen Full time

**The Role**:
The Inbound Call Centre Manager forms an integral part of our company culture and business success. The responsibilities include:

- Manage the Call Centre and take responsibility for its daily performance
- Lead, motivate and manage the Call Centre Team to achieve optimal sales objectives, customer service levels and set business objectives
- Embed the desired culture for the team by shaping an environment that is consistent with the companys values and objectives
- Provide clear performance and development feedback through the employee lifecycle to foster an engaged workforce
- Ensure clear and consistent communication and collaboration with the Call centre
- Roster planning, Presentations and Quality assurance

**About You**:

- Demonstrated experience successfully leading a team (Call Centre environment preferred)
- Experience in supporting a team through to high performance and KPI achievement
- Ability to work well with others as well as autonomously
- Highly developed communication and interpersonal skills with an emphasis on the delivery of superior customer service
- Motivated, proactive and positive is how others describe you
- The manager must have experience in inbound, digital and the management of a call centre
- Webchat background will also be beneficial
- Have own reliable transport



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