Manager: IT Infrastructure Operations

6 days ago

Kempton Park, South Africa SAA Careers Full time

**Job Purpose**:
**Principal Accountabilities**:

- Contribute to the design of the Information Technology Division Strategy and ensure strategies are implemented and integrated within areas of responsibility
- Lead the development and implementation of the IT strategy
- Drive the profitability of the department and the overall Division
- Ensure the management and control of the department’s budget
- Ensure cost and headcount containment within area of control
- Provide a network partner strategy to ensure the adequate provision of network and related infrastructure and services at acceptable service levels in conjunction with Sita as the primary supplier and various other suppliers to the Airline’s offices worldwide
- Contract development, management and control of effective service delivery, technology strategy and implementation thereof
- Participate in IT strategy planning activities
- Manage strategic relationships with key IT product and service providers
- Ensure the efficient and effective management of the department and associated functions to improve infrastructure costs, performance and end user satisfaction
- Optimise technology to enhance internal and external customer expectations
- Ensure all processes implemented to deliver customer value
- Drive customer centricity within all areas of control
- Establish and manage effective internal and external stakeholder relationships through appropriate relationship building and networking
- Ensure that effective Governance and Risk Management policies, processes and systems are in place for the department
- Ensure regular and timeous reporting of information to key stakeholders
- Lead and drive continuous optimisation programmes and initiatives for the department
- Provide leadership in planning and managing infrastructure services
- Ensure infrastructure service performance and SLA’s are met
- Manage IT resource requirements to ensure appropriate balance between operational, tactical and strategic demands
- Lead IT asset management team to ensure assets full lifetime cycle value is achieved
- Provide in depth technical expertise for both tactical and operational initiatives
- Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
- Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
- Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness
- Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
- Work closely with project team members line managers for time allocation and prioritisation
- Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
- Management of a 24 x 7 x 365 Airline IT Service Desk facility through stringent problem and change control environment with appropriate escalation policy and procedures based on ITIL standards
- Manage and control the Airline’s desktop environment including mail exchange and related supporting services and delivery thereof from the various service providers to the Airline (Sita, Microsoft etc). This includes the setting of the future strategy and operating systems from a strategic perspective
- Provide the strategy, management and control of the Airline’s printing service solution
- Provide a telephony partner service to ensure the adequate provision of telephony and related infrastructure and services at acceptable service levels
- Build the IT function’s capability to enable achievement of objectives
- Drives and supports Leadership development and succession management initiatives
- Leads Performance Management to optimise efficient use of talent
- Leads and align change management with the vision and strategic direction of the Airline
- Lives and role models the Airline Values

**Qualifications & Experience**:

- Bachelor’s degree in Computer Science or Information Systems at NQF level 7 is essential
- Relevant postgraduate qualification will be an advantage
- At least 7 - 10 years’ experience in IT Operations
- ITIL Certification
- Airline global operations management experience
- Extensive Vendor Management experience

**Knowledge and Skills**:

- Contract negotiations and management
- Service delivery
- In-depth knowledge of IT Networks, Data Centres, Data Centre Infrastructure and IT Security
- Desktops, laptops, tablets, telephony devices
- Printing solutions
- ITIL Service, problem, incident, configuration management
- Negotiate and implement vendor service contracts
- Network design, security and operational control
- SLA and contract conformance and governance
- Design, implement ITS policy, procedures and standards
- Devise design, implement and control ITS DR
- Budgeting and control
- IT Global Operations
- In-depth understanding o

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