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Case Management Officer

1 week ago

Johannesburg, Gauteng, South Africa Mibco Full time
Job Description

We are seeking a highly organized and detail-oriented Case Management Officer to join our team at Mibco.

The successful candidate will be responsible for monitoring and accounting for stationery and consumable levels, attending to professional drafted correspondence, and generating case management reports when requested.

Duties and Responsibilities
  • Monitor and account for stationery and consumable levels.
  • Attend to professional drafted correspondence, posting, serving, and courier documents.
  • Generate case management reports when requested.
  • Assist at reception or other Case Manager as needed.
  • Allocate all applications and maintain proper records, diaries, and file notes.
  • Book venues, interpreters, and panelists for cases with proper notice in terms of DRC rules.
  • Capture and schedule cases and notify parties, manage effective correspondence with parties.
  • Case management and take instructions from the Managing Commissioner where necessary.
  • Maintain and update CMS and diaries in professional order.
  • Ensure non-jurisdiction matters are transferred to the correct forum and notify parties.
  • Liaise with the CCMA, MIBCO, and Labour Court/DOL professionally when required.
Requirements
  • Good verbal communication and excellent listening skills.
  • Ability to withstand pressure and provide above-average services.
  • Must be professional, diplomatic, and assertive at all times.
  • Ability to work independently and use initiative along with problem-solving abilities.
  • Must be a good team player and achieve objectives and comply with all directives as set out by the Managing Commissioner.