Area Service Manager

7 months ago


Centurion, South Africa Quantum Recruitment Pty Ltd Full time

We are seeking an exceptional leader to spearhead the Centurion branch, a dynamic hub with immense potential for expansion. This is not your typical branch manager role; it's for a self-driven go-getter who thrives on challenges and relishes the freedom to make a real impact. You'll be the heart and soul of the branch, building a winning team, exceeding service goals, and driving growth in the appliance and electronics repair industry.

**Responsibilities**:
**Leadership & Team Development**:

- Foster a positive, collaborative work environment for technicians, agents, and contractors.
- Motivate and develop your team, empowering them to deliver exceptional service and exceed customer expectations.
- Coach and mentor team members, ensuring they have the skills and knowledge to excel.

**Operational Excellence**:

- Manage branch operations efficiently, ensuring smooth workflow and adherence to company policies and procedures.
- Monitor key performance indicators (KPIs) like service quality, resolution time, and customer satisfaction.
- Implement and optimize processes to improve efficiency and profitability.

**Customer Focus**:

- Cultivate strong relationships with customers, building trust and exceeding their expectations.
- Proactively identify and address customer needs, providing personalized solutions and exceeding service level agreements (SLAs).
- Handle customer complaints effectively, ensuring prompt resolution and preventing escalation.

**Financial Management**:

- Manage branch budget effectively, ensuring responsible spending and meeting financial targets.
- Monitor inventory levels and optimize ordering processes to minimize costs.
- Generate accurate reports and communicate financial data to stakeholders.

**Industry Expertise**:

- Possess a deep understanding of the appliance and electronics repair industry, including technical knowledge and market trends.
- Stay up-to-date on new technologies and industry developments.
- Utilize your expertise to improve service offerings and drive customer satisfaction.

**Requirements & Qualifications**:

- Minimum 5 years of experience in a leadership role within the appliance or electronics repair industry.
- Proven track record of exceeding service goals and driving business growth.
- Strong leadership skills with the ability to motivate and inspire a team.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Financial acumen and understanding of budgeting and forecasting.
- Passion for the appliance and electronics repair industry and a desire to make a difference.

**Salary**: Market related

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (preferred)

**Experience**:

- leadership role within the appliance or electronics repair: 3 years (preferred)
- Proven track record of exceeding service goals: 3 years (preferred)
- budgeting and forecasting: 3 years (preferred)


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